HIP Case Manager I

HealthNet•Indianapolis, IN

3d•Onsite

About The Position

The Case Manager I contributes to HIP's Mission by coordinating client care based on household strengths, identified needs, and barriers towards the goal of sustainable housing with solid community connections. Case Manager I assists with professional services in a client-centered atmosphere offering full service and linkage to meet all expressed needs. Key outcomes include: ensuring eligibility for all funding and support recommendations by assisting the household in obtaining necessary documentation; assessing strengths, barriers, needs, and desires towards housing sustainability; identification of and coordination of care both internally at HIP and externally in the community to ensure needs and desires are met; accurate data collection and entry; developing collaborative S.M.AR.T. goal plans with all essential staff; and supporting clients in all aspects of maintaining housing.

Requirements

3 to 5 years previous experience working with vulnerable populations
Experience working in grant funded positions preferred
Computer proficient in Microsoft Office and internet
Strong written and oral communication skills with ability to present to groups
Professional appearance and manner
Ability to work independently
Ability to work effectively as part of a team
Ability to work effectively with a diverse group of clients, staff and community members
Ability to integrate new information into practice
Able to prioritize, organize tasks and time, and follow up.
High detail orientation and accuracy.
Performs responsibilities efficiently and timely (time management.)
Demonstrates effective verbal, written, and interpersonal skills, in person and over the phone.
Can effectively communicate and build relationships with a variety of individuals with diverse backgrounds, education, demographic, and economic levels and roles.
Demonstrates strong active listening skills.
Can operate effectively, and show respect, in a diverse environment.
Able to assess and manage crisis situations in support of clients and staff.
Able to read, interpret, and use forms and other visual instructions in order to perform required work.
Able to juggle multiple requests and meet multiple deadlines.
Can adjust to a changing environment.
Able to identify and resolve conflict in a professional manner within the stated values of the organization.
Demonstrates the ability to proactively take initiative and needs little supervision, but will readily engage in coaching to increase job development and skill
Demonstrates ability to learn and become proficient on new applications, programs, etc.
Demonstrates ability to set and meet goals, both project and individually.
Able to identify needs of individuals and develop solutions to meet those needs.
Demonstrates strong customer service orientation.
Proactive in anticipating and altering plans due to potential roadblocks and barriers with processes or projects.
Must be able to travel for meetings throughout the community
Must have reliable transportation.
Drivers of privately-owned vehicles must have valid driver’s license and meet state required automobile insurance minimums.
May be required to show proof.
May be required to transport clients
Must be able to pass a background check consisting of National Sex Offender Registry, Criminal History and driving record.

Nice To Haves

Currently not sponsoring work visa.

Responsibilities

Meet individually with all clients assigned to assist in collection of eligibility documentation.
Conduct a bio psycho-social assessment to understand client strengths, barriers, and needs towards obtaining and maintaining housing.
Create a wrap-around, client driven Housing Plan inclusive of necessary partners both internally and in the community.
Create SMART goals on Housing Plan and track performance outcomes.
Meet with clients at least weekly to monitor Housing Plan goals.
Conduct home visits to assess housing needs, build relationship with landlord, and to assess continued financial need.
Connect clients to community partners such as social supports, faith-based communities, medical and mental health, community centers, and other places of interest as expressed by the client.
Participate in bi-weekly supervision to case conference special client situations and professional development.
Have weekly contact with clients, at a minimum, with all communication documented in HMIS; ensure accurate and timely documentation and data entry.
Attend monthly meetings, scheduled events and outreach activities with referring agencies as appropriate.
Establish and promote positive communication among all team members of HIP to increase collaborations and reduce inefficiencies.
Represent HIP in a professional manner, providing courteous service to both internal and external partners and presenting a positive image of HIP so as to always act as an ambassador of HIP services.