HIM Representative (67659)

United Digestive•Atlanta, GA

2d•Onsite

About The Position

Responsible for all duties revolving around the management of patient Medical Records. This includes accurately filing dictations, lab results, endoscopy/hospital reports, faxes, and other patient-related correspondence. The role also involves handling scanned patient records, office visit notes, and approved record requests. The HIM Representative will ensure timely filing and tasking of documents, manage attorney record requests, coordinate off-site storage, respond to communications, and complete information requests from other staff to ensure payment on patient accounts. A strong emphasis is placed on HIPAA compliance, maintaining confidentiality, and meeting quality and productivity standards. Participation in staff meetings, marketing activities, and cross-training for other office functions is also expected.

Requirements

High school diploma or GED
2-3 years of specialty clinical experience
Computer literate
Able to operate EHR Systems and multiple Microsoft Office applications
Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
Displays a professional outgoing warm and helpful attitude
Possesses compassion for dealing with people who are ill and need help
Plan, prioritize, and complete multiple tasks as delegated by the HIM Supervisor
Work under pressure; assess, respond, and communicate issues in a timely manner
Communicate clearly with patients and coworkers through the telephone, email, and in-person
Interpret and apply clinical and non-clinical policies and procedures

Nice To Haves

Gastroenterology experience preferred

Responsibilities

Accurately files dictations, lab results, endoscopy/hospital reports, all faxes and any other patient related correspondence from Document Import in a timely manner; ensuring document names and dates are updated.
Files scanned patient records received from Iron Mountain Image on Demand Faxes Office Visit Notes to referring providers as directed by the HIM Supervisor
Tasks filed items as appropriate
Ensures all documents received before 3:00 pm are filed the same day and tasked appropriately
Prints, mails and/or faxes approved record requests to patients or other medical facilities
Ensures that attorney records requests received are appropriately directed to the HIM Supervisor
Works with HIM Supervisor and Office Manager(s) to coordinate off-site record storage and retrieval
Answers emails and voicemails and returns patient calls in a timely and efficient manner
Ensures tasks are completed daily
Completes requests for information from other United Digestive staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
Abides by and promotes HIPAA compliance; maintains strict confidentiality with regards to patient information
Meets or exceeds quality and productivity standards as set by the HIM Supervisor and Director of Clinic Operations
Participates in staff meetings as directed by the HIM Supervisor
Participates in marketing activities as directed by the HIM Supervisor
Cross trains and performs other office functions as directed by the HIM Supervisor
Any other duties and/or special projects as assigned