HIM Rep II

Cincinnati Children's

2d•Onsite

About The Position

At Cincinnati Children's Hospital Medical Center, a nationally recognized leader in pediatric healthcare, the HIM Representative II plays a critical role in supporting exceptional patient care through the integrity and accessibility of health information. This position sits at the intersection of healthcare operations and technology, ensuring accurate, timely, and secure management of patient records that directly support clinical decision-making, compliance, and the patient and family experience. As part of a highly collaborative environment, you’ll partner with teams across the organization while working in a fast-paced setting that values precision, accountability, and service. If you’re someone who takes pride in detail-driven work and wants to contribute to an organization dedicated to changing the outcome for children and families, this is where your impact truly matters.

Requirements

High school diploma or equivalent
2+ years of work experience in a related job discipline

Nice To Haves

Experience working with Epic, preferably in an HIM or patient records environment
Experience with document imaging and electronic health record (EHR) systems
Strong attention to detail with the ability to accurately manage sensitive information
Prior experience in a healthcare setting
Associate’s or Bachelor’s degree in Health Information Management (HIM) or related field

Responsibilities

Collects and reconciles discharged patient records from Inpatient units and Same Day Surgery.
Collects outpatient records from clinical areas and other designated locations.
Prepares documents for imaging according to established procedures.
Sorts documents according to established prepping procedures.
Converts and manages electronic images using electronic scanning technology.
Operates scanners to produce high quality electronic images of documents.
Uploads images electronically into the Imaging system, upon satisfactory completion of quality review.
Identifies issues and initiates discussion to resolve.
Prepares boxes of imaged paper records to be sent to offsite storage vendor, including creation of inventory of box content.
Adds accounts to ChartMaxx when scanning of clinic shadow records necessitates special account creation.
Provides assistance to other CCHMC staff members and customers by processing requests for patient information in a manner that adheres to HIPAA and HIM department standards, prioritizing requests for information, and trouble shooting issues.
Assists with the appropriate release of patient information, upon request, according to CCHMC and department policies.
Demonstrates flexibility in work assignments such that needs of all customers are met.
Functions as an effective team member within individual teams and departmental teams.
Coordinates requests for information related to research, payment, and healthcare operations.
Effectively demonstrates communication skills related to conveying information.
Promptly answers the telephone, acknowledge, greet, and assist any HIM Department customer.
Researches information following well defined paths and responds to requests.
Prioritizes multiple requests for information.
Functions as a resource on Electronic Content and Record Management policy and processes.
Acts as a liaison and works effectively with other departments, external agencies, and vendors.
Troubleshoots in response to problems and poses solutions.
Orient new staff to department.
Provides feedback to management on progress of training.
Serves as a resource for newly hired EDMT staff on operating office equipment.
Performs basic troubleshooting as a response to failure of technical equipment, engaging additional resources as appropriate.
Performs secondary quality review for documents scanned during the training phase for EDMT staff.
Performs secondary quality review of documents scanned that meet the destruction schedule.
Ensures proper organization and maintenance of the medical record in all media.
Maintains production and measurement statistics.
Consistently meets department productivity and quality standards.
Maintains a neat functional work space that is organized, safe, accessible, and that provides an effective and efficient environment for employees, patients, and families.