HIM Release of Information Specialist I – Imaging Services-Ocoee area

Orlando Health•Ocoee, FL

3h•Onsite

About The Position

At Orlando Health Imaging Centers, our expert medical teams use advanced imaging tools that produce highly detailed images and precise results. Our facilities are accredited by the American College of Radiology (ACR) for our staff qualifications, image quality, safety policies and quality assurance. Your screening exam will be evaluated by a board-certified radiologist, providing you with a timely diagnosis and setting you on the quickest path to treatment and recovery. The Release of Information Specialist I is an entry level role that develops skills and trains to provide coverage for release of information (ROI) functions, including written and verbal requests to disclose patient protected health information as permitted under federal and state law. The ROI Specialist may also serve in a customer service setting assisting requestors with questions regarding releasing health information. Team members must understand and protect the patient’s privacy rights ensuring only those permitted to access or receive their health information receive medical records and that all releases are done in accordance to the rules and regulations set by Orlando Health, federal and state law.

Requirements

High School Diploma or equivalent education.
Requires basic proficiency in Microsoft Windows Operating System and Microsoft Office products (i.e. Word, Excel, PowerPoint,and Outlook).
Requires minimum typing speed of 35 words per minute
None (experience)

Responsibilities

Retrieves, opens, and sorts mail, e-mail, and faxes in a timely fashion for processing and accounting of release of information requests received.
Responds immediately to calls received in the customer service center / call center utilizing exceptional customer service etiquette as required by established department processes, providing accurate and appropriate information to customers.
Learn to and identify record request types/classes for appropriate routing to correct work queue for processing.
Understands the rules and requirements surrounding all contents of the medical record to include document/record types and admission types to ensure compliance with identifying and releasing the proper, minimum necessary records requested.
Demonstrates exceptional customer service and knowledge of Release of Information functions at walk-in offices to promptly assist walk-in customers and expedite releases for on-site requests same day.
Meet all metrics required based on the role or function to ensure optimal performance and quality expectations for customers requesting records.
Logs, tracks, and verifies requests meet requirements for processing to ensure compliance with Orlando Health policies, federal and state law to ensure patient privacy and security are protected.
Regularly monitors all ROI related work queues as assigned and prioritizes releases based on established department processes.
Retrieves patient information from archives, paper file systems, legacy applications, or any other system/application that contains the legal medical record or records otherwise being requested and assembles in a standardized fashion. Returns the records to their originating location if in paper format.
Reviews all chart notes, flags, alerts, etc., prior to processing a release to ensure compliance with patient privacy standards requirements for safeguarding sensitive information not authorized to be released by patient.
Generates and follows up on all correspondence sent to requestors to ensure receipt and completion of request in a timely fashion.
Ensures proper invoicing of releases by understanding required fee structures and follows-up with requestor to ensure proper and full payment is received and processed when applicable.