HIM Operations Support Analyst

American Addiction Centers • Charlotte, NC

1d • $33 - $50 • Hybrid

About The Position

The HIM Operations Support Analyst will analyze volumes, metrics, and Key Performance Indicators within their assigned area of responsibility to monitor success and identify areas of focus. This role serves as a resource to identify, investigate, and escalate complex operational issues. The analyst will coordinate with leadership and key partners to support the successful implementation of deployments, documentation of new policies and procedures, and existing job aids. They will proactively monitor and provide feedback regarding the effectiveness of applications, workflows, and reports, and collaborate with leadership and other key stakeholders regarding new functionality, serving as a subject matter expert. Additionally, the role coordinates HIM activities including communication to assigned teams, user orientation, and quality and productivity reviews. The analyst will lead training sessions for assigned areas and partner with Educational Services to create, present, and maintain educational materials, evaluating training effectiveness and recommending changes to the training curriculum. They will serve as a key training and quality resource for internal teammates and non-HIM partners, such as Epic Community Connect users. The position also coordinates and performs time studies, calculates and recommends task standards based on time study data, and supports the use of the productivity tracking tool. The analyst will conduct audits and quality reviews efficiently and precisely, analyze quality data to identify trends and monitor improvement, and prepare and present quality assurance reports to leadership, suggesting improvement activities based on review results. They will also update and communicate regarding the quality tracking tool and plans. This role requires knowledge of HIPAA guidelines for patient privacy issues related to sub-functions. The analyst will create and design visually engaging and impactful presentations for business audiences, integrating complex data, infographics, and multimedia elements to communicate ideas clearly and effectively, supporting executive meetings and training sessions. They will prepare Excel for data analysis, including complex formulas, pivot tables, and dynamic charts, and are skilled in designing and customizing SharePoint forms to automate workflows and streamline business processes through seamless integration with organizational systems. The analyst will leverage advanced Excel skills to compile data, construct complex formulas, build pivot tables, and design dynamic charts, as well as design and customize SharePoint Forms and other tools to automate workflows, lists, etc. to streamline data collection and reporting.

Requirements

• Excellent communication, interpersonal, customer service, presentation and organizational skills.
• Skilled in using electronic health records and data capture, including report generation.
• Expert in Microsoft Office, able to create advanced PowerPoint presentations, build and manage Access databases, and proficient in Excel with a focus on pivot tables and formulas.
• The ability to utilize data analytics to identify trends, areas for improvement, and opportunities for innovation with ability to identify and solve problems creatively and to work within deadlines with high attention to detail.
• Demonstrated strong problem-solving skills including the ability to handle difficult situations.
• Works collaboratively in a diverse team environment (virtually and/or in person) with openness and respect to learn, create, and problem-solve.
• Ability to work independently with minimal supervision, make decisions with good judgment, and effectively follow verbal and written directions.
• Associate’s degree or equivalent experience in a related Healthcare related field.
• 5 years- Experience typically gained by working in Health Information Management Operations, Healthcare Revenue Cycle operations, Coding, or similar experience in a health care setting.

Nice To Haves

• AHIMA or other Credential preferred

Responsibilities

• Analyzes volumes, metrics, and Key Performance Indicators within assigned area of responsibility to monitor success and identify areas of focus.
• Serves as a resource to identify, investigate, and escalate complex operational issues.
• Coordinates with leadership and key partners to support successful implementation of deployments, and documentation of new policies and procedures, and existing job aids.
• Proactively monitors and provides feedback regarding the effectiveness of applications, workflows, and reports.
• Collaborates with leadership and other key stakeholders regarding new functionality, serving as a subject matter expert.
• Coordinates HIM activities including but not limited to communication to assigned teams, user orientation and quality and productivity reviews.
• Leads training sessions for assigned areas and partners with Educational Services to create, present, and maintain educational materials.
• Evaluates training effectiveness and recommends changes to training curriculum.
• Serves as key training and quality resource for internal teammates and non-HIM partners, such as Epic Community Connect users.
• Coordinates and performs time studies.
• Calculates and recommends task standards based on time study data and supports use of the productivity tracking tool.
• Conducts audits and quality reviews efficiently and precisely.
• Analyzes quality data to identify trends and monitor improvement.
• Prepares and presents quality assurance reports to leadership, suggesting improvement activities based on review results.
• Updates and communications regarding quality tracking tool and plans.
• Knowledgeable in HIPAA guidelines for patient privacy issues related to sub function.
• Creates and designs visually engaging and impactful presentations for business audiences, integrating complex data, infographics, and multimedia elements to communicate ideas clearly and effectively, supporting executive meetings and training sessions.
• Prepares Excel for data analysis, including complex formulas, pivot tables, and dynamic charts.
• Skilled in designing and customizing SharePoint forms to automate workflows and streamline business processes through seamless integration with organizational systems.
• Leverages advanced Excel skills to compile data, construct complex formulas, build pivot tables, and design dynamic charts.
• Designing and customizing SharePoint Forms and other tools to automate workflows, lists, etc. to streamline data collection and reporting.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree