HIM Operations Lead

Advocate Health and Hospitals Corporation•Charlotte, NC

16h•Hybrid

About The Position

This position is responsible for performing day-to-day assigned functions, acting as the primary Subject Matter Expert for teammates on work-related inquiries and challenges. The HIM Operations Lead proactively addresses and resolves issues, providing innovative solutions. They collaborate with leadership to conduct huddles, facilitate orientation, deliver training, perform quality assessments, and generate production reports. Utilizing effective communication and critical thinking skills, they identify, address, and escalate issues to leadership as necessary. This role coordinates, monitors, and optimizes daily work activities to support the team in meeting established daily turnaround times and key performance indicators. The HIM Operations Lead supports leadership by conducting comprehensive reviews of policies and procedures and recommending workflow improvements to enhance quality, consistency, efficiency, and standardization. They facilitate the resolution of both internal and external complaints and concerns while ensuring adherence to all relevant regulatory requirements. The role also performs documentation and tracking of quality reviews, provides timely feedback to leadership and teammates, and offers additional education and retraining as needed. They make corrections according to department procedures and partner with information technology for software testing and upgrades. Additionally, they troubleshoot computer system issues and collaborate with optimization to submit requests for enhancements. The HIM Operations Lead collaborates with Leadership, Risk Management, Legal, and other appropriate departments to respond to questions and/or issues.

Requirements

High School degree required.
3 year's experience in a healthcare setting required, typically within HIM, compliance, quality or clinical settings.
Ability to work independently and make decisions with minimal supervision using critical thinking skills, while maintaining quality and productivity standards.
Proficient computer and keyboarding skills with the ability to adapt to and accurately work with new technology and artificial intelligence.
Ability to create and promote a culture of inclusivity and engagement in which teammates differences are embraced and leveraged to strengthen team effectiveness and efficiencies
Strong customer service, interpersonal and communication service skills such as active listening and presenting.
Ability to give and receive constructive feedback and take personal ownership for success.
High attention to detail and accuracy with frequent interruptions and ability to prioritize workload under in a fast-paced environment with time constraints.
Strong ethical skills to handle confidential information with integrity.
Awareness and understanding of cyber security risks and proper reporting thereof.
Ability to make decisions with minimal supervision while maintaining quality and productivity standards.
Ability to read and comprehend medical terminology, human anatomy and disease processes, and/or state and federal regulations related to HIPAA and release of medical information.

Nice To Haves

Health Information Management or related field Certification / Registration / License
Preferred Certification / Registration / License (RHIT) or (RHIA) OR (MLS) - Medical Laboratory Scientist OR (MLT) - Medical Laboratory Technician OR (MT) - Medical Technologist.
Applicants currently enrolled in a program for Health Information management degrees with AHIMA issued micro credentials may also be considered.

Responsibilities

Performs the day-to-day assigned functions, acting as the primary Subject Matter Expert for teammates on work-related inquiries and challenges.
Proactively addresses and resolves issues, providing innovative solutions.
Collaborates with leadership to conduct huddles, facilitate orientation, deliver training, perform quality assessments, and generate production reports.
Utilizes effective communication and critical thinking skills to identify, address and escalate issues to leadership as necessary.
Coordinates, monitors, and optimizes daily work activities to support the team in meeting established daily turnaround times and key performance indicators.
Supports leadership by conducting comprehensive reviews of policies and procedures and recommending workflow improvements to enhance quality, consistency, efficiency, and standardization.
Facilitates the resolution of both internal and external complaints and concerns while ensuring adherence to all relevant regulatory requirements.
Performs documentation and tracking of quality reviews.
Provides timely feedback to leader and teammate, providing additional education and retraining as needed.
Makes corrections according to department procedures.
Partners with information technology for software testing and upgrades.
Troubleshoots computer system issues, collaborates with optimization to submit requests for enhancements.
Collaborates with Leadership, Risk Management, Legal and other appropriate departments to respond to questions and/or issues.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program