HPT in Training

State of North Carolina • Catawba, NC

2d • Onsite

About The Position

The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public. Join the North Carolina State Highway Patrol as a Telecommunicator-where every call you take helps save lives, support troopers, and protect communities across our state. The Highway Patrol Telecommunicator involves professional, fast-paced, and highly responsible work coordinating emergency and non-emergency response efforts during a wide range of incidents and disasters. Telecommunicators are the critical link between the public and first responders—receiving, prioritizing, and accurately disseminating information under pressure to ensure swift, effective action that safeguards both citizens and officers.

Requirements

• Complete a 640-hour Basic Training Program and required training courses once hired.
• Attain NC Sheriff’s Standard Certification once hired.
• Complete one year of on-the-job training and receive a performance evaluation of “Meets Expectations” or higher once hired.
• High School or General Educational Development (GED) diploma.
• Demonstrated ability to type and work efficiently under pressure.
• Meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified.
• Be DCI certified or become certified within 120 days of employment.
• Undergo and successfully pass: Criminal Background Investigation, Drug Screening Test, Psychological Evaluation.

Nice To Haves

• Extensive knowledge of Federal Communications Commission (FCC) and Division of Criminal Information (DCI) rules and regulations governing the transmission of radio communications.
• Ability to make decisions in critical life-and-death situations and process a large volume of information in a short period of time.
• Experience using radio equipment in an emergency response setting (such as police, fire, EMS, military) or in an emergency communications center.
• Experience receiving and transmitting communication messages of a critical nature.
• Experience in reading paper maps and/or using mapping programs (e.g. Google/Bing).

Responsibilities

• Assess and coordinate emergency responses by evaluating reported situations, determining necessary response activities, and deploying appropriate resources.
• Support critical operations involving officer safety, SHP Aviation Mission emergencies, severe weather events, rescue operations, transportation of nuclear fuel, fixed nuclear facility incidents, terrorist threats, and homeland security concerns.
• Receive, solicit, and prioritize information from various sources—including the public, law enforcement, and state/federal authorities—to manage emergency and non-emergency communications.
• Identify and evaluate potential risks to responding law enforcement units using effective listening skills and public safety technology systems such as the Criminal Intelligence Information System (CIIS).
• Operate a variety of communication and technology systems including: Computer-Aided Dispatch (CAD), TTY/TTD systems, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Form Flow), Internet and Intranet applications, Omnixx, and mapping programs.
• Communicate effectively using law enforcement radio codes (e.g., 10-codes) to ensure the secure and accurate exchange of sensitive information over publicly accessible radio channels.
• Handle specialized communication lines including: Dedicated circuits for North Carolina’s three fixed nuclear power plants, Telephone systems for AMBER Alerts, SILVER Alerts, and the Center for Missing Children.
• Access and disseminate law enforcement data via CIIS, including criminal history, driver and vehicle information, and terrorist or violent gang intelligence—supporting information exchange on a national and international level.
• Serve as a key liaison between the public, the organization, and allied government agencies, providing professional and courteous customer service that directly influences public perception and satisfaction.
• Maintain cooperative communication with officials from state, federal, and local agencies to ensure coordinated emergency and public safety efforts.

Benefits

• Employee perks and benefits
• Total Compensation Calculator
• Eligibility for the Public Service Loan Forgiveness Program
• Comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more
• Paid parental leave for birth, adoption, and foster care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees