Highway Operations Technician I

Maryland Department of Transportation•Statewide, MD

6d•Onsite

About The Position

This is the entry level of technical highway operations/traffic management center work involving traffic systems control, incident/congestion management, and communications. Employees undergo training to learn to operate state of the art, computerized traffic management workstations designed to facilitate traffic flow and minimize congestion and security monitoring systems. The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions, and – most importantly – our employees to achieve these goals.

Requirements

Graduation from high school or possession of a high school equivalency certificate
None (experience)
Ability to communicate clearly and precisely in a “high stress” work environment
Ability to multitask, to include monitoring multiple computer screens and working in various computer programs, while updating information in real time
Must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986

Nice To Haves

Employees shall be required by the appointing authority to undergo training and successfully complete CHART (Coordinated Highways Action Response Team) Operator I Certification to be eligible for permanent status.

Responsibilities

Access and verify incident/congestion conditions via closed circuit TV (CCTV) surveillance, Two-way radio communications, Citizen reports, and Intelligent Transportation Systems (ITS) for incident detection and verification
Program and operate ITS devices for motorist information systems such as Dynamic Message Signs (DMS) and Highway Advisory Radio (HAR)
Communicate with police, maintenance, and vehicle recovery units
Monitor real-time traffic data to detect roadway congestion/incidents
Program and operate motorist information systems
Utilize computerized programs such as the Coordinated Highway Action Response Team/Advanced Traffic Management System (CHART ATMS) and Lane Use Control (LUS) signals to capture traffic incidents and control traffic flow
Monitor and transmit radio communications
Program and operate media information network
Prepare and monitor various logs and reports pertaining to traffic conditions, incident management, intelligent transportation system devices
Answer phone calls from incident reporting network and report incidents to team leader/management