Highlands General Manager

Bella Vista Property Owners Association•Bella Vista, AR

About The Position

The General Manager is directly responsible for all kitchen functions including input on menu creating, food purchasing, maintenance of quality standards, sanitation and cleanliness, training of employees in cooking methods, preparation, plate presentation, managing portion and cost control and sanitation and cleanliness. They are also responsible for ensuring that the day-to-day operations of the restaurant run smoothly. Will assist with training needs for all positions and assure our customers receive outstanding customer service always. The GM will be responsible for the upkeep of current events, social media, and work with marketing to create promotions. They will brainstorm ideas to increase business in way of new events, promotions, etc. Assures that safety protocol and processes are adhered to. Will require independent judgment in the disposition of routine matters without direct supervision. Will work under the direct supervision of the Area Restaurant Manager.

Requirements

Must have extensive knowledge of both front of house and back of house in a restaurant setting
Work requires continual attention to details
Must exhibit excellence in Customer service with all customers
Able to perform this job successfully
Must be able to perform each essential duty satisfactorily

Responsibilities

Analyzes restaurant’s sales levels and profitability and creates and implements strategic plans to achieve sales goals.
Organizes marketing activities such as discount themes and promotional events on and off site.
Assists Executive Chef in planning and coordinating restaurant menus keeping trend and competition information in mind.
Interviews, hires and trains new employees to work in different positions at the restaurant.
Make certain that all staff members comply to the safe food handling procedures.
Formulates work schedules on a weekly or monthly basis and outlines each staff member’s work duties.
Engages customers in positive dialogue to ensure return business and take and resolve any complaints from them.
Assists in developing and implementing core business and marketing plans.
Develops and implements marketing strategies to maximize restaurant revenues.
Performs restaurant opening and closing activities and informs management of repair and maintenance issues needed.
Monitors budgets and employee payroll services and performs bank deposits after ensuring consistency of financial transactions.
Keeps track of inventory and order supplies as needed.
Makes certain that all fire, safety and health regulations regarding food serving is adhered Monitors front end presentation and ensures that restaurant service and quality standards are constantly met.