Higher Education Program Manager

Cynet Systems•Boston, MA

About The Position

The Program Manager temporarily manages the administration and delivery of the Master of Bioethics (MBE), overseeing day-to-day operations and contributing to strategic planning and continuous program improvement. The role works closely with the Director of the Master's Program, Program Directors, faculty, and other stakeholders, and represents the program to the public, community, and those it serves. The manager partners with leadership to develop and implement program policies, guidelines, procedures, and operational standards, interprets policies in the program context, and identifies ways to strengthen operations, student engagement, and the educational experience. The role manages curriculum delivery, recruitment and admissions, student advising and engagement, teaching assistants and temporary staff, financial processes, reporting, and special projects. It maintains program files, records, materials, and digital content, and ensures that program and service delivery objectives are met. Responsibilities may include forecasting revenue and expenses, creating and managing budgets, reallocating budget resources with limited review, negotiating with suppliers, signing significant contracts on behalf of the program, and creating and implementing systems, practices, policies, and procedures.

Requirements

College graduate.
At least 3 years of program management experience in a large-scale, complex higher education or nonprofit setting.

Responsibilities

Manage day-to-day administration and delivery of the Master of Bioethics program, contributing to strategic planning and continuous improvement.
Partner with leadership to develop and implement program-specific policies, guidelines, procedures, and operational standards; interpret policies and identify opportunities to strengthen operations and the student experience.
Manage curriculum delivery, including course schedules, academic calendars, instructional activities, course materials, and Canvas course sites.
Apply adult learning, instructional design, and educational technology best practices; review course evaluations and work with faculty on improvements.
Provide faculty and teaching assistants with guidance and training on course delivery, technology, and student engagement.
Manage the full recruitment and admissions lifecycle, including recruitment strategy, prospective student engagement, information sessions, applications, admissions committee coordination, applicant evaluation, decisions and communications, and admitted-student onboarding.
Establish and maintain admissions processes, timelines, procedures, records, and documentation.
Advise students and faculty on program requirements, academic progress, registration and enrollment, leaves of absence, cross-registration, advisor selection, policies, and student resources.
Liaise among students, faculty, Program Directors, the Center of Bioethics, the Registrar, and other organizational offices.
Monitor student progress toward degree requirements, coordinate graduation activities, develop student engagement and community-building initiatives, and plan program events and activities.
Oversee recruitment, hiring, onboarding, training, and management of teaching assistants, curriculum assistants, LHT employees, and temporary staff, with the specified academic oversight for teaching and curriculum assistants.
Establish staff expectations and workflows, monitor performance and deliverables, review and approve reported time, and ensure compliance with organizational policies.
Coordinate faculty and instructional staff payments and process contracts, honoraria, guest speaker payments, and other program expenses; maintain payment records and ensure transactions follow policies and procedures.
Maintain program records and data related to grades, admissions, enrollment, students, alumni, and faculty, and coordinate required reporting.
Develop reports and analyze program metrics to identify trends, evaluate effectiveness, and inform planning and improvement.
Support alumni engagement and career outcome tracking.
Collaborate with program and departmental leadership on policy development, program growth, student services, and special initiatives.
Identify and implement process improvements and ensure program operations comply with policies and applicable requirements.
Forecast program revenue and expenses, create budgets, allocate budget resources with limited review, negotiate with external suppliers, and sign significant contracts on behalf of the program, as applicable.
Maintain and use files, records, materials, and digital content about the program; develop and maintain internal and external constituent relationships.