Responsible for the installation, maintenance, troubleshooting, and repair of advanced industrial x-ray systems. This role involves both in-house system testing and field service at customer facilities worldwide. You will serve as the primary technical contact for customers and ensure high levels of customer satisfaction. Job Description: Ensure all work is completed in compliance with all applicable local, state, federal electrical and radiation safety standards. Interact with a cross-disciplinary engineering team (mechanical, electrical, software, imaging) on system designs and to help resolve customer problems and provide world class customer service. Extensive travel to customer sites or other company locations worldwide (50% +/-) Installation & Commissioning Install and commission industrial X-ray inspection systems at customer sites. Perform system setup including beam alignment, geometric calibration, and detector integration. Commission microfocus open-tube X-ray systems, including tube conditioning and vacuum validation. Configure imaging software and integrate detectors and CT acquisition systems. Conduct Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT). Preventive & Corrective Maintenance Perform preventive maintenance and repairs on: Microfocus open-tube X-ray sources High-voltage X-ray generators and associated electronics Industrial linear accelerator (LINAC) systems Service supporting subsystems including: High-voltage power supplies Cooling systems Vacuum pumps and vacuum hardware Motion systems and manipulators Diagnose issues such as arcing, beam instability, focal spot drift, vacuum failures, and HV breakdown. Troubleshooting & Diagnostics Troubleshoot high-voltage, control, and electromechanical subsystems. Diagnose faults in motion stages, manipulators, and CT scanning systems. Use diagnostic equipment including oscilloscopes, digital multimeters, and system diagnostic software. Perform root cause analysis and implement corrective actions. Provide remote technical support to customers when required. Radiation Safety & Compliance Ensure systems operate in compliance with applicable radiation safety regulations. Perform radiation surveys, leakage testing, and safety interlock verification. Support regulatory inspections and documentation as required. Customer Support Provide technical support to customers via phone, email, and on-site service. Train operators and maintenance personnel on proper system operation. Maintain service documentation and reports. Support system upgrades, retrofits, and ongoing customer relationships.
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees