High School Internship Program, Desktop Build Center Intern
About The Position
This is a rotational based role. In this temporary intern position, you will rotate between support the Desktop & Laptop Enterprise Build center and TechExpress, The Hartford’s walk-up technical support service team. Assisting the fast-paced day to day management, build and deployment of computers (desktops and laptop’s) across our Hartford campus. Learning and running scripts to install / load approved software packages. Learning and performing approved operating procedures and adhering to processes to complete a high volume of work with quality and consistency. Replacing broken hardware for end users (keyboards, mice, monitors). Assisting with maintaining and inventory management of technology assets. Handling and moving of computer equipment up to 40 lbs. Assisting users with computer\software\printer issues in a fast-paced environment. Running Data Preservation for reclaimed computers. This role may require a high degree of walking around our Hartford campus (Possibly several miles of walking. We encourage an active and healthy work environment!).
Requirements
- Self-motivated with mature, professional, and ethical conduct
- Excellent communicator, oral and written
- Eager to learn new things and apply the information quickly to different situations
- Analytical and decision-making abilities, problem solving skills
- Ability to build and maintain positive working relationships
- Team oriented, collaborative and willing to accept feedback
- Effective time management and prioritization skills
- Focused on delivering a positive customer experience
- Experience working with Microsoft or Google’s G suite of applications.
- Windows 10, and Microsoft365, product preferred
- Technology focused curriculum preferred
- Teacher Recommendations preferred
- Reliable Transportation (for on-site work, if required)
- Must satisfy employment eligibility requirements as established by The State of Connecticut and pass required back-ground checks.
Nice To Haves
- Engagement and leadership in school clubs, extracurricular activities, support or leading community or volunteer enrichment events preferred
Responsibilities
- Support the Desktop & Laptop Enterprise Build center and TechExpress, The Hartford’s walk-up technical support service team.
- Assist with the day to day management, build and deployment of computers (desktops and laptops).
- Learn and run scripts to install / load approved software packages.
- Learn and perform approved operating procedures and adhere to processes to complete a high volume of work with quality and consistency.
- Replace broken hardware for end users (keyboards, mice, monitors).
- Assist with maintaining and inventory management of technology assets.
- Handle and move computer equipment up to 40 lbs.
- Assist users with computer/software/printer issues in a fast-paced environment.
- Run Data Preservation for reclaimed computers.
Benefits
- New Intern Orientation Program with general computer, application and required system training
- Work on meaningful assignments that improve our ability to serve our customers, improve IT stability, compliance, and more
- Structured support from an assigned mentor during your internship
- Scheduled sessions to meet senior executive leaders at The Hartford
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
High school or GED
