High-Net-Worth Personal Lines Account Manager

EMAR Associates inc • West Palm Beach, FL

5d • $65,000 - $110,000 • Hybrid

About The Position

We are seeking an experienced High-Net-Worth Personal Lines Account Manager to manage and service a book of affluent and high-net-worth clients. This position is responsible for delivering responsive, knowledgeable service while overseeing each account from renewal through day-to-day policy management. The Account Manager will work directly with clients, insurance carriers, underwriters, mortgage companies, and other professional advisors to ensure accounts are handled accurately and efficiently.

Requirements

• Minimum of three years of personal lines account management experience
• Experience managing affluent or high-net-worth personal insurance clients
• Strong knowledge of high-value homes, secondary residences, automobiles, jewelry, collections, watercraft, flood, and personal umbrella coverage
• Familiarity with high-net-worth carriers, specialty markets, and Florida insurance requirements
• Experience handling renewals, endorsements, billing matters, claims assistance, and daily client service
• Ability to review policies, identify coverage gaps, and explain recommendations clearly
• Excellent written and verbal communication skills
• Strong organizational, time-management, and problem-solving abilities
• High level of accuracy and attention to detail
• Professional and confident when communicating with clients and their advisors
• Ability to manage multiple accounts and deadlines with limited supervision
• Comfortable using agency-management systems, carrier portals, and Microsoft Office
• Active Florida 2-20 or 4-40 insurance license, or the ability to obtain the appropriate license

Nice To Haves

• CISR, CIC, CPRIA, or another professional insurance designation is a plus

Responsibilities

• Manage an assigned book of high-net-worth personal lines accounts
• Serve as the primary contact for clients’ insurance questions and service needs
• Handle renewals, endorsements, cancellations, reinstatements, billing matters, and claims assistance
• Review policies and exposures to identify coverage gaps or potential deficiencies
• Recommend appropriate coverage, limits, deductibles, and risk-management solutions
• Market new and renewal accounts to high-net-worth and specialty carriers
• Compare carrier proposals, policy terms, coverage, exclusions, deductibles, and premiums
• Prepare renewal summaries and present coverage options to clients
• Coordinate coverage for high-value homes, secondary residences, automobiles, jewelry, collections, watercraft, flood, and personal umbrella liability
• Work with mortgage companies, financial advisors, attorneys, and other client representatives when necessary
• Collect applications, schedules, valuations, inspection reports, and underwriting information
• Confirm that all binding requirements, signatures, and payments are received on time
• Maintain complete and accurate records in the agency-management system
• Monitor upcoming renewals and follow up on outstanding items well before expiration
• Develop strong, long-term relationships with clients and carrier partners
• Provide a consistently high level of professional and responsive service

Benefits

• Competitive base salary based on experience
• Performance-based bonus opportunities
• Employer-paid health insurance with $0 employee contribution
• 401(k) plan with employer contribution
• Paid vacation and personal time
• Paid holidays
• Flexible work schedule
• Hybrid or remote-work opportunities after training for qualified employees
• Employer-paid licensing and continuing education
• Paid professional development and industry designations
• Agency-paid membership in professional insurance organizations
• Modern technology and agency-management systems
• An established book of business with no cold calling or sales quotas
• Direct access to agency leadership
• Opportunity for advancement as the agency grows
• Long-term job stability
• Supportive, professional work environment
• Employee referral bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed