High Needs Case Manager EMPACT

La Frontera Center•Maricopa, AZ

1d•Hybrid

About The Position

The High Needs Case Manager works with children and families that require a high level of service provision, contact, and coordination of treatment. This position provides direct service crisis intervention, support, transportation, and education to families and children, independently of, or in conjunction with, other in-home client services. Manages a caseload of 15 families in order to serve the family at a high level of intensity.

Requirements

Bachelor's Degree in Behavioral Health related field preferred or meet BHT requirements.
Behavioral health experience is required.
Knowledge of the CFT process and Arizona 12 Principles.
Ability to be flexible and problem-solve.
Ability to use creativity in the approach to service delivery.
Must have a Fingerprint clearance card or be eligible to obtain one.
Must have a valid AZ driver's license with no major infractions in the past three years.
Must have regular access to reliable transportation.
Must be at least 21 years of age at the time of employment.
All employees will have a minimum of a high school diploma or equivalent.
At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required.
Staff members who provide direct client services must be at least 21 years old.

Nice To Haves

Previous experience working with children is preferred.
Bi-lingual (Spanish) Diff per hour available.

Responsibilities

Provide direct in-home, in-office, in-school, and community services, including crisis intervention, transportation, maintaining established client stabilization, additional client supervision, parent training with instruction in child care and behavior management, and support needed to maintain a child in the home.
Facilitate, schedule, and provide follow-up on family, youth, and adult team meetings (ACT or CFT).
Complete written documentation of meetings and provide a copy to all team members.
Engage and invite natural supports as identified by family, youth, and adults.
Make referrals to collaborating partners and other community services, as client needs indicate.
Deliver at least 40 hours of work per week, with a goal of 30 hours of direct client contact, which includes case management as needed.
Ensure meeting clinical documentation standards established monthly/annually.
Complete all tasks agreed upon by the timelines given.
Work a flexible schedule based on the needs of the children and families, which may include evening or weekend hours when needed.
Attend meetings and training as requested.
In collaboration with each child and family, support services that meet the 12 Arizona Principles.
Ensure the continuity of care in the provision of comprehensive services to family, youth, and adults and assist additional team members in coordinating communication with other departments of the agency or with external stakeholders.
Develop and maintain effective working relationships with all related states, community mental health, and contracting organizations.
Remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
Ensure a valid Arizona driver license and appropriate liability insurance if driving while on agency time or business.
Attend meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.