Helpline Intern (Unpaid/Spring 2027)

Safe Harbor•Greenville, SC

2d•Onsite

About The Position

Safe Harbor is a private 501(c)3 nonprofit organization that provides pathways for people impacted by domestic abuse to survive and thrive and raises awareness of domestic abuse through community engagement and education in Greenville, Anderson, Oconee, and Pickens Counties. Our services include a 24/7 helpline, emergency shelters, therapy, case management, legal advocacy, housing assistance, and trainings through education and prevention. The 24/7 helpline is the primary method for domestic abuse survivors to connect with Safe Harbor’s services. Helpline operations and communication are based on survivor-centered, trauma-informed care, and empowerment model practices. Safe Harbor’s helpline also offers emotional support, safety planning, and referrals. Helpline interns work with people experiencing domestic abuse and are trained to recognize domestic abuse dynamics while developing an understanding of other public health issues that intersect with domestic abuse. Interns support staff with a wide range of internal infrastructure projects while also answering calls on the helpline. Safe Harbor interns make a lasting impact on intake procedures, policies, and the training program. We are looking for empathetic and hard-working college students with an interest in human service-related career paths. This position provides practical, professional experience that translates into a wide range of career fields, including social work, psychology, business, public health, community planning and development, criminal justice, law, and government. This internship is part time and unpaid but will fulfill practicum requirements for many major undergraduate-level programs.

Requirements

Enrolled in a 2- or 4-year college/university for an associates or undergraduate degree
Proficiency in Microsoft Office Suite & Google Suite required; Canva & Adobe a plus
Ability and willingness to learn new technology platforms
Maintain a trauma-informed environment for our callers, clients, and staff
Demonstrated history of dependability and reliability
Access to reliable transportation to Safe Harbor shelter(s) and/or administration site(s) within Greenville County
Detail oriented
Excellent verbal and written communication skills
Be passionate for Safe Harbor’s mission
Fully completed application, including application questions and references

Nice To Haves

Canva & Adobe a plus

Responsibilities

Be present and engaged with training process
Provide feedback on helpline training program throughout internship
Participate in staff trainings and meetings, as applicable and available
Assist callers by connecting them with service(s) or information for their needs
Complete increasingly advanced calls as internship progresses
Learn, practice & refine trauma-informed active listening skills
Provide emotional support without bias or judgment to all callers
Offer referrals to local, state or national organizations or agencies based on the unique needs of each caller
Collaborate with other third-party service providers or agencies
Maintain & protect confidentiality of callers, client records, and shelter locations
Complete data entry for after-hours case forms for follow up
Input voicemails from the helpline for follow up
Verify current contact information and services for Safe Harbor’s Resource Database and ensure uniform formatting as resources are entered
Assist full time staff in on-going and future projects, as deemed necessary, based on the needs of the helpline and future helpline infrastructure planning
Be proactive with learning new technology platforms