Helpline Administrator

SAIT • Calgary, AB

2d • CA$27 - CA$27 • Onsite

About The Position

This position provides customer service and administrative support via the SAIT Facilities Management HELPline as well as general office administrative support to the Facilities Management department. The successful candidate is energetic, resourceful and tech savvy. You are an effortless computer and technology user and demonstrate excellent time management and organizational skills. You possess superior customer service skills and an have an aptitude for learning, problem solving and a growth mindset.

Requirements

• Post-secondary diploma or a combination of applicable education & experience
• Facilities Management Professional (FMP), or willingness to obtain
• Proficient in Microsoft Office Suite
• Basic knowledge of trade and building operations terminology
• Previous customer service experience
• Excellent interpersonal and communication skills
• Excellent phone etiquette
• Excellent Customer Service skills
• Proficient in prioritizing multiple tasks
• Possess a high degree of energy and initiative
• Ability to work both independently with moderate or little supervision and as a part of a team

Nice To Haves

• Administrative Certificate/Education an asset
• Call Centre Experience an asset

Responsibilities

• Manage Archibus/CMMS work requests. This includes: Entering work requests, Setting priorities and providing updates on requests, Opening, closing and searching work requests, Entering time/costs, Providing in-house training and support for SAITWorks, Providing timely response on work request updates
• Provide customer service via HELPline phone and email
• Monitor HELPline phone and email inbox during regular business hours and respond to all calls and messages
• Dispatch emergency maintenance work requests to tradespersons
• Perform assigned duties as required, related to: Operations, Committees, Special projects, Team building
• Office administration including requisition entry and Invoice processing
• Knowledge, implementation and use of AI systems for data generation and creation of Power BI charts, Excel charts, and dashboards for FM internal teams (Campus Services, Campus Workplace Services, Lockshop, Electronic Security, Operational Readiness)
• Administrative support functions for FM Internal Teams (Campus Services, Campus Workplace Services, Lockshop, Electronic Security, and Operational Readiness teams)
• Conduct on-site survey reviews and live walkthroughs to ensure no outstanding issues on a daily basis

Benefits

• Generous top-up in lieu of time off and benefits
• Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses
• Access to Greenshield+ for virtual therapy at a reduced rate to support your well-being
• Ability to contribute to RRSP or TFSA with reduced group rates
• Excellent dining options on campus
• Free access to our fitness facilities and group fitness classes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree