Tier 1 Helpdesk Technician

Syntrio Solutions LLC•Vernon, TX

1d•Onsite

About The Position

In search of a career-minded Tier 1 Helpdesk Technician who is looking for an opportunity to work for an outstanding company with great pay and benefits. Tier 1 Helpdesk Technician will be responsible for providing first level support for end users requiring technical assistance. Responding to incoming support calls and email support requests, and providing timely remote repair of end user issues.

Requirements

Basic knowledge of Windows-based operating systems and Office Products are required.
Must have good communication skills and work well in a team environment.
Verbal and written communication skills to interact clearly with customers and other employees
Organization skills to keep accurate records and find important information quickly
Time management skills to prioritize and complete a variety of tasks throughout the day
Patience and listening skills to respond appropriately and interact positively with customers
Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
Proficient in using digital calendars and typical office equipment like printers, scanners and phone systems to complete their job duties
High school diploma or equivalent
A valid driver’s license
Must pass background check and pre-employment drug screening

Nice To Haves

Some college, pertinent experience, and/or certifications are preferred

Responsibilities

Provide first level support for end users requiring technical assistance.
Responding to incoming support calls and email support requests, and providing timely remote repair of end user issues