Summer Internship - Helpdesk Technician

Mainstay Technologies, Inc.•Manchester, NH

15d•$40,000 - $45,000•Hybrid

About The Position

We’re looking for a motivated Helpdesk Technician Intern to join our team and gain real-world experience in client support, troubleshooting, ticketing, workstation support, documentation, and service delivery. This is a great opportunity for someone who is eager to grow a career in IT support, desktop services, systems administration, managed IT services, or technical operations. In this role, you’ll work alongside experienced Helpdesk Technicians and technical team members to help clients resolve technology issues quickly, professionally, and accurately. You’ll get exposure to client-focused IT service workflows, ticketing systems, workstation environments, Microsoft technologies, and the tools and processes that support a high-performing managed IT services team. This mirrors the structure and tone of the NOC role while adapting the responsibilities from the Desktop Technician Intern description.

Requirements

A student, recent graduate, or early-career professional interested in Information Technology, Computer Science, Cybersecurity, or a related field.
Strong interest in IT support, desktop services, technical troubleshooting, or managed services.
Strong attention to detail and willingness to learn.
Good communication, organizational, and client service skills.
Ability to manage tasks, follow processes, and work in a fast-paced team environment.
Professionalism, reliability, and punctuality.
Basic knowledge of Windows computers, software, hardware, and peripherals.
Some experience troubleshooting or working with computers preferred.
Basic understanding of networking concepts preferred.
Customer service experience preferred.
Formal education, technical training, or progress toward an associate degree or IT certification preferred.
Microsoft, CompTIA, or other relevant IT certifications achieved or in progress preferred.
Familiarity with or interest in supporting networked computer environments based on PC and Microsoft technologies.

Nice To Haves

This internship is designed to give you practical exposure to the tools, workflows, and expectations of a professional IT support environment. You’ll build experience in: Client-focused IT service delivery, Helpdesk troubleshooting and issue resolution, Windows workstation support, Hardware, software, and peripheral setup, Ticketing systems and service operations, Technical documentation and process adherence, Time management, scheduling, and service expectations, Escalation workflows and team-based technical support.

Responsibilities

Support Client Troubleshooting and Technical Requests: Assist with resolving basic technical issues related to Windows computers, applications, peripherals, and user access. Help clients understand the issue being addressed and the steps being taken toward resolution. Troubleshoot basic hardware, software, and workstation issues with guidance from experienced team members. Escalate issues appropriately when additional technical support is needed. Learn how technology impacts clients’ businesses and contribute to helping clients return to work quickly.
Assist with Workstation Setup and User Support: Help install and configure Windows computers, applications, data, and peripherals. Follow documented setup instructions and checklists to ensure workstations are configured correctly. Assist with transferring user data and setting up applications with a high degree of accuracy. Test workstation setups to identify and report errors or issues. Provide basic user education on newly installed equipment and applications.
Maintain Tickets, Time Entries, and Service Documentation: Document work completed with clear, detail-oriented notes. Maintain accurate entries for work performed. Review time entries to ensure billable and nonbillable time is reflected appropriately. Help ensure service tickets include accurate summaries, client correspondence, escalation notes, and appropriate statuses. Follow service expectations and response timelines with support from the team.
Contribute to Client Documentation and Operational Excellence: Assist with maintaining, updating, and validating client documentation according to Mainstay’s best practices. Document workstation setup details, configurations, and Line of Business applications as directed. Review client documentation resources to help confirm information is current. Notify the appropriate team member, Client Technology Manager, or manager when documentation appears outdated. Help keep tickets, documentation, and service workflows organized.