Helpdesk Tech

City of Conyers • Conyers, GA

1d

About The Position

We're looking for a customer service oriented Helpdesk Specialist to provide technical support to provide first level support for support tickets submitted via the City’s helpdesk system, as well as assistance with daily technological needs and server maintenance.

Requirements

• Completion of an Associate’s Degree in Computer Science, Computing Information Systems, Management Information Systems or related degree.
• One (1) or more years’ experience in an IT job with preference given to government-related IT job experience.
• Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
• Valid Georgia Drivers’ License
• CompTIA A+, ITIL Foundation, Microsoft Certified Professional (MCP).
• Knowledge of: Microsoft ecosystem including Windows Server (2019/2022), Windows 11, Microsoft 365, Exchange (online and on-prem), Active Directory, and Entra ID
• Basic networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networking
• Cybersecurity principles including MFA, access control, and phishing awareness
• Common business applications and email systems

Responsibilities

• Efficiently provides helpdesk support for daily technology issues.
• Accurately maintains support metrics and turnaround times on support requests.
• Assist with routine maintenance and support of IT infrastructure, including endpoint devices, system updates, patch management, and basic server administration tasks
• Accurately documents aspects of the City’s IT infrastructure in accordance with the Technology Department’s processes and procedures documentation guidelines.
• Participate in continuity of operations (COOP), disaster recovery, and emergency response activities as required
• Provide on-call or after-hours support on a rotational basis to address mission-critical technology needs

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree