Helpdesk System Administrator (25-571)

Trace3 • Colorado Springs, CO

8h • $105,000 - $127,000 • Onsite

About The Position

We are seeking a detail-oriented and highly motivated Helpdesk System Administrator to provide help desk and system administration support for C2BMC Global customers. This role focuses on troubleshooting and resolving a wide range of technical issues across Linux and Windows environments, supporting mission-critical systems in a complex enterprise infrastructure.

Requirements

• Experience applying principles, theories, and concepts to solve a wide range of complex technical problems.
• Experience administering both Windows Server and Linux operating systems.
• Experience troubleshooting and resolving technical issues in a help desk or user support environment.
• Familiarity with scripting languages such as PowerShell, Bash, or Python, and/or automation tools such as Ansible.
• Strong attention to detail with excellent written and verbal communication skills.
• Ability to work in environments where failure to achieve results may cause program delays and increased resource expenditure.

Nice To Haves

• Experience using help desk ticketing systems such as ServiceNow, Remedy, or Atlassian JIRA.
• Experience developing and maintaining technical documentation and standard operating procedures (SOPs) using enterprise tools such as Atlassian Confluence.
• Experience supporting users in an enterprise-level system environment.
• Experience designing, developing, and maintaining Ansible playbooks, roles, and modules.
• Prior experience with hyperconverged on-prem cloud platforms such as Nutanix or VMware.

Responsibilities

• Provide help desk support for C2BMC Global customers by troubleshooting and resolving technical issues across Linux and Windows systems.
• Configure, manage, and maintain Linux and Windows operating systems, including implementing enhancements to improve system reliability and performance.
• Install, configure, and maintain software applications across supported environments.
• Apply and enforce security policies using Windows Group Policy and automation tools such as Ansible and PowerShell.
• Deploy, manage, and maintain virtual machines within a complex, hyperconverged infrastructure.
• Troubleshoot and resolve technical issues via phone, IM/chat, and other collaborative communication methods.
• Work under general direction, delivering solutions to complex technical problems with thorough and effective approaches.
• Collaborate frequently with internal and external customers and represent the organization when resolving challenging technical issues tied to specific projects.

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level