Helpdesk System Administrator (25-571)
About The Position
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. JOB SUMMARY: We are seeking a detail-oriented and highly motivated Helpdesk System Administrator to provide help desk and system administration support for C2BMC Global customers. This role focuses on troubleshooting and resolving a wide range of technical issues across Linux and Windows environments, supporting mission-critical systems in a complex enterprise infrastructure.
Requirements
- Experience applying principles, theories, and concepts to solve a wide range of complex technical problems.
- Experience administering both Windows Server and Linux operating systems.
- Experience troubleshooting and resolving technical issues in a help desk or user support environment.
- Familiarity with scripting languages such as PowerShell, Bash, or Python, and/or automation tools such as Ansible.
- Strong attention to detail with excellent written and verbal communication skills.
- Ability to work in environments where failure to achieve results may cause program delays and increased resource expenditure.
Nice To Haves
- Experience using help desk ticketing systems such as ServiceNow, Remedy, or Atlassian JIRA.
- Experience developing and maintaining technical documentation and standard operating procedures (SOPs) using enterprise tools such as Atlassian Confluence.
- Experience supporting users in an enterprise-level system environment.
- Experience designing, developing, and maintaining Ansible playbooks, roles, and modules.
- Prior experience with hyperconverged on-prem cloud platforms such as Nutanix or VMware.
Responsibilities
- Provide help desk support for C2BMC Global customers by troubleshooting and resolving technical issues across Linux and Windows systems.
- Configure, manage, and maintain Linux and Windows operating systems, including implementing enhancements to improve system reliability and performance.
- Install, configure, and maintain software applications across supported environments.
- Apply and enforce security policies using Windows Group Policy and automation tools such as Ansible and PowerShell.
- Deploy, manage, and maintain virtual machines within a complex, hyperconverged infrastructure.
- Troubleshoot and resolve technical issues via phone, IM/chat, and other collaborative communication methods.
- Work under general direction, delivering solutions to complex technical problems with thorough and effective approaches.
- Collaborate frequently with internal and external customers and represent the organization when resolving challenging technical issues tied to specific projects.
Benefits
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
