60942 Admin- IT- Helpdesk Support
About The Position
The Child Center of NY is seeking a seasoned and service-oriented Helpdesk Support professional to join their Technology team. This role will provide high-quality end-user support across multiple office locations, ensuring the effective resolution of hardware, software, connectivity, and account-related issues in a Microsoft-based environment. The position will also support operational stability through strong documentation, asset oversight, cloud-based user administration via Microsoft Entra, and close coordination with senior technology staff to improve efficiency, reliability, and user experience.
Requirements
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 4+ years of progressive experience in technical support, IT support, or help desk operations in a Microsoft Windows environment.
- Demonstrated experience with help desk or ticket management systems.
- Solid understanding of TCP/IP LAN, Wi-Fi, and VPN networking concepts and troubleshooting.
- Experience supporting Microsoft 365, including Exchange Online, Teams, and SharePoint.
- Working knowledge of Microsoft Entra (Azure AD) for identity and access management.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills to build relationships and foster a positive work environment.
- Living in New York state is a prerequisite for this position.
Nice To Haves
- CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals certification preferred.
- Experience with Microsoft Entra ID (Azure AD) conditional access policies and hybrid identity environments preferred.
- Previous experience in a similar role in a nonprofit environment preferred.
- Familiarity with endpoint management tools such as Microsoft Intune or SCCM preferred.
Responsibilities
- Respond to help desk tickets, phone calls, and walk-up support requests
- Troubleshoot hardware, software, peripheral, and connectivity issues
- Own and manage the help desk ticket queue
- Escalate unresolved or advanced technical issues to senior IT staff
- Coordinate deployment and setup of IT equipment
- Perform onboarding and offboarding technology tasks
- Maintain accurate IT asset inventory records
- Administer cloud-based identity and access management using Microsoft Entra
- Support Microsoft 365 administration
- Perform basic network troubleshooting for LAN, Wi-Fi, and VPN
- Develop and maintain internal knowledge base articles and SOPs
- Identify recurring technical issues and recommend improvements
- Coordinate with third-party vendors and service providers
- Monitor system alerts and respond to infrastructure notifications
- Participate in IT projects, system rollouts, and technology upgrades
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
