Helpdesk Support Technician
About The Position
Join our employee-owned company and help us develop systems and provide professional services that contribute to our national defense! Sonalysts, Inc. is seeking an entry level Helpdesk Technician with critical thinking and effective communication skills to secure, support, and maintain our corporate IT systems. Our IT team supports a wide variety of IT requirements, and your work will be diverse and exciting as you support our ability to provide exceptional professional services and products for the U.S. Navy, U.S. Space Force, other Department of Defense and U.S. Government and commercial customers.
Requirements
- Minimum one year Information Technology experience OR Associates degree in an Information Technology related field
- Must be a U.S. citizen, eligible for a U.S. Department of Defense (DoD) SECRET security clearance
- Demonstrated sound financial management (including good credit) over time
- Free of criminal records
- Limited foreign contacts or ties
- Other factors indicative of a position of trust to protect information sensitive to the U.S. Government.
Nice To Haves
- Possess an active U.S. Department of Defense (DoD) security clearance
- Working knowledge of common software applications and processes
- Working knowledge of basic networking
- Working knowledge of M365
- Understanding of ticketing systems
Responsibilities
- Demonstrating customer service by resolving issues in person, over the phone, or with remote access tools
- Escalate unresolved issues to the appropriate technical support contacts
- Perform inventory and asset management, including receiving and ongoing management of assets (issuing loaners and retiring older assets, etc.)
- Working as part of a team and communicating with end users of all technical ability levels
- Hardware and software updates, refreshes and solutions
- Following process and procedures in place.
- Working on various projects and initiatives as assigned.
Benefits
- Flexible Time Program enabling an optimal work-life balance
- Paid Time Off
- 401(k) Plan with company match
- Employee Stock Ownership Plan (ESOP)
- Sales Bonus Program
- Special Performance and Retention Bonus Program
- Health and Dental Insurance
- Dependent Care Assistance Plan
- Health Care Reimbursement Plan
- Employee Referral Bonus Program
- Professional Development through Tuition Reimbursement Program, Online Training Program and Targeted Skills Program
- Relocation Assistance to Southeastern Connecticut
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
