Helpdesk Support Technician - Entry Level

TEKsystems • Topeka, KS

1d • $18 - $20 • Onsite

About The Position

Primary responsibilities include:
• Providing end-user technical support (in person, phone, remote)
• Installing, maintaining, and troubleshooting computer hardware and software
• Imaging, deploying, and redeploying devices
• Maintaining hardware and software inventory and asset records
• Supporting LAN, Wi-Fi, communication, and mobile devices
• Setting up audio/visual equipment for meetings
• Creating technical documentation and knowledge base articles

Requirements

• Strong troubleshooting and problem-solving skills
• Customer service and communication skills
• Ability to work independently with moderate supervision
• Knowledge of distributed computing environments
• Device imaging and deployment skills
• Asset and inventory management
• Documentation and technical writing skills
• Knowledge and ability to utilize the current version of the following products:
• Microsoft Windows operating systems
• Microsoft Office
• Microsoft Active Directory
• LAN/WAN networks
• Wi-Fi and communication systems
• Device imaging software
• Audio/visual equipment
• Mobile devices and smartphones
• Six (6) months of experience advising and assisting computer users in a distributed computing environment
• High School Diploma or equivalent

Nice To Haves

• Microsoft Certified Professional (MCP)
• CompTIA A+ Certification
• CompTIA Network+ Certification

Responsibilities

• Providing end-user technical support (in person, phone, remote)
• Installing, maintaining, and troubleshooting computer hardware and software
• Imaging, deploying, and redeploying devices
• Maintaining hardware and software inventory and asset records
• Supporting LAN, Wi-Fi, communication, and mobile devices
• Setting up audio/visual equipment for meetings
• Creating technical documentation and knowledge base articles

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED