Helpdesk Technician (Entry Level)

Harwood Lloyd, LLP•Hackensack, NJ

1d•Onsite

About The Position

Harwood Lloyd LLP, based in Hackensack NJ is seeking a motivated and detail-oriented Entry-Level Helpdesk Technician to support the technology needs for Harwood Lloyd's employees (including remote attorneys). This role provides hands-on experience with PC hardware deployment, workstation setup, troubleshooting, and Microsoft-based systems in a professional legal environment. The ideal candidate is eager to learn, customer-service focused, and capable of supporting day-to-day IT operations. ABOUT HARWOOD LLOYD Harwood Lloyd, LLP is a full-service law firm that proudly serves regional and individual clients by offering the personal attention and service of a boutique firm with the experience and quality of a large national firm. Today, our firm has grown to a roster of over 35 attorneys, each of whom has been carefully selected to ensure that we can meet the increasing demand for high levels of sophistication in every segment of the metropolitan area's expanding market. Harwood Lloyd's talent has been recognized by top publications in the legal industry, including US News - Best Lawyers in America "Best Law Firms," 201 Magazine's Top Lawyers, and Super Lawyers. Our team shares the common goal of providing clients with high-quality customer service and excellent legal representation. We strive to create an environment where employees feel empowered to thrive personally and professionally. HELPDESK TECHNICIAN

Requirements

Entry-level experience or coursework in Information Technology, Computer Science, or a related field
Basic understanding of PC hardware, workstation setup, and troubleshooting
Familiarity with Microsoft Windows operating systems and Microsoft 365 applications
General understanding of IT security concepts and best practices
Strong problem-solving skills and attention to detail
Excellent communication and customer service skills
Ability to work independently and as part of a team
Ability to lift, move, and carry equipment weighing approximately 5–10 pounds
Entry-level experience or coursework in Information Technology, Computer Science, or a related field
Basic understanding of PC hardware, workstation setup, and troubleshooting
Familiarity with Microsoft Windows operating systems and Microsoft 365 applications
General understanding of IT security concepts and best practices
Strong problem-solving skills and attention to detail
Excellent communication and customer service skills
Ability to work independently and as part of a team
Ability to lift, move, and carry equipment weighing approximately 5–10 pounds

Responsibilities

Deploy, configure, and maintain PC hardware, laptops, peripherals, and mobile devices
Set up and provision new employee workstations, including hardware, software, and user access
Provide first-level technical support for desktop, laptop, printer, and basic network issues
Troubleshoot hardware, software, and connectivity problems in a timely and professional manner
Support Microsoft platforms, including Windows OS, Microsoft 365, Outlook, Teams, and related applications
Assist with system updates, patches, and routine maintenance
Support basic security practices, including password resets, MFA setup, and endpoint security tools
Maintain accurate inventory of IT equipment and assist with asset tracking
Document issues, resolutions, and procedures as needed
Escalate complex technical issues to senior IT staff or external vendors when appropriate
Provide onsite support to attorneys and staff with a high level of professionalism and discretion