IT Support | Helpdesk (Entry Level)

BETA Technologies • South Burlington, VT

1d • $24 - $28

About The Position

We are actively seeking a talented, entry level IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you’ll be the frontline for IT support, helping setup workspaces for staff, resolve technology issues efficiently and delivering an exceptional level of customer experience.

Requirements

• Basic proficiency in troubleshooting across Windows, Mac, and Linux operating systems
• Foundational experience in computer and peripheral hardware installation, repair, and maintenance
• Strong technical writing skills for creating clear and detailed documentation

Nice To Haves

• In depth knowledge of troubleshooting common workplace tools like Slack, Teams, SharePoint, Microsoft Office, etc.
• Experience with Atlassian products like Confluence and Jira, or comparable project management, documentation, and ticketing software tools
• Ability to troubleshoot or diagnose basic network issues using industry best practices
• Familiarity with installing and supporting audio video equipment

Responsibilities

• Install and maintain a wide range of computer hardware across multiple locations
• Ensure our workspaces are stocked with IT consumables and kept well organized
• Utilize an electronic ticketing system for tracking and escalating requests
• Provide end-user support in a timely and professional manner
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Participate in team meetings and corporate activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed