Helpdesk Support Technician

TEKsystems • Topeka, KS

2d • $18 - $20 • Onsite

About The Position

We are seeking two on-site Help Desk Support Technicians to provide hands-on technical support in a professional environment. This is a great opportunity for individuals with entry-level IT experience or technical education who are looking to build their careers in information technology.

Requirements

• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills
• Ability to work independently with moderate supervision
• Knowledge of distributed computing environments
• Experience with device imaging and deployment
• Asset and inventory management experience
• Technical documentation and writing skills
• Experience using current versions of the following:
• Microsoft Windows operating systems
• Microsoft Office
• Microsoft Active Directory
• LAN/WAN networks
• Wi‑Fi and communication systems
• Device imaging software
• Audio/visual equipment
• Mobile devices and smartphones
• Minimum of six (6) months of experience advising and assisting computer users in a distributed computing environment
• Relevant education may substitute for experience
• High School Diploma or equivalent

Nice To Haves

• CompTIA A+
• Microsoft Certified Professional (MCP)
• CompTIA Network+
• Windows 10

Responsibilities

• Provide end-user technical support (in person, phone, and remote)
• Install, maintain, and troubleshoot computer hardware and software
• Image, deploy, and redeploy end-user devices
• Maintain hardware and software inventory and asset records
• Support LAN, Wi‑Fi, communication systems, and mobile devices
• Set up and support audio/visual equipment for meetings
• Create and maintain technical documentation and knowledge base articles

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED