Helpdesk Support Technician
About The Position
TEKsystems is looking for two helpdesk technicians to be on site in Topeka. This an exclusive opportunity, and a great opportunity for an individual with some technical schooling to get their foot in the door at a large public entity. Primary responsibilities include: • Providing end-user technical support (in person, phone, remote) • Installing, maintaining, and troubleshooting computer hardware and software • Imaging, deploying, and redeploying devices • Maintaining hardware and software inventory and asset records • Supporting LAN, Wi-Fi, communication, and mobile devices • Setting up audio/visual equipment for meetings • Creating technical documentation and knowledge base articles Skills required: • Strong troubleshooting and problem-solving skills • Customer service and communication skills • Ability to work independently with moderate supervision • Knowledge of distributed computing environments • Device imaging and deployment skills • Asset and inventory management • Documentation and technical writing skills Knowledge and ability to utilize the current version of the following products: • Microsoft Windows operating systems • Microsoft Office • Microsoft Active Directory • LAN/WAN networks • Wi-Fi and communication systems • Device imaging software • Audio/visual equipment • Mobile devices and smartphones
Requirements
- Strong troubleshooting and problem-solving skills
- Customer service and communication skills
- Ability to work independently with moderate supervision
- Knowledge of distributed computing environments
- Device imaging and deployment skills
- Asset and inventory management
- Documentation and technical writing skills
- Knowledge and ability to utilize the current version of the following products:
- Microsoft Windows operating systems
- Microsoft Office
- Microsoft Active Directory
- LAN/WAN networks
- Wi-Fi and communication systems
- Device imaging software
- Audio/visual equipment
- Mobile devices and smartphones
- Six (6) months of experience advising and assisting computer users in a distributed computing environment
- High School Diploma or equivalent
Nice To Haves
- Microsoft Certified Professional (MCP)
- CompTIA A+ Certification
- CompTIA Network+ Certification
Responsibilities
- Providing end-user technical support (in person, phone, remote)
- Installing, maintaining, and troubleshooting computer hardware and software
- Imaging, deploying, and redeploying devices
- Maintaining hardware and software inventory and asset records
- Supporting LAN, Wi-Fi, communication, and mobile devices
- Setting up audio/visual equipment for meetings
- Creating technical documentation and knowledge base articles
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
