Helpdesk Support Technician

TEKsystems•Topeka, KS

16h•$18 - $20•Onsite

About The Position

• Providing end-user technical support (in person, phone, remote) • Installing, maintaining, and troubleshooting computer hardware and software • Imaging, deploying, and redeploying devices • Maintaining hardware and software inventory and asset records • Supporting LAN, Wi-Fi, communication, and mobile devices • Setting up audio/visual equipment for meetings • Creating technical documentation and knowledge base articles Skills required: • Strong troubleshooting and problem-solving skills • Customer service and communication skills • Ability to work independently with moderate supervision • Knowledge of distributed computing environments • Device imaging and deployment skills • Asset and inventory management • Documentation and technical writing skills Knowledge and ability to utilize the current version of the following products: • Microsoft Windows operating systems • Microsoft Office • Microsoft Active Directory • LAN/WAN networks • Wi-Fi and communication systems • Device imaging software • Audio/visual equipment • Mobile devices and smartphones Additional Skills & Qualifications Experience required: Six (6) months of experience advising and assisting computer users in a distributed computing environment (Education may substitute for experience as determined relevant by the agency) Education required: High School Diploma or equivalent Preferred: • Microsoft Certified Professional (MCP) • CompTIA A+ Certification • CompTIA Network+ Certification Physical requirements (lifting, repetitive motion, etc): • Continuous sitting at computer workstation • Continuous bilateral hand coordination (keyboard/mouse use) • Occasional standing and walking • Occasional reaching above shoulder height • Occasional bending, crouching, kneeling • Occasional lifting: • Up to 2 lbs (files) • Up to 7 lbs (binders) • Up to 20 lbs (computer equipment) • Exposure to electrically powered office, network, and telecommunications equipment • Must follow safety procedures when installing/repairing equipment

Requirements

Strong troubleshooting and problem-solving skills
Customer service and communication skills
Ability to work independently with moderate supervision
Knowledge of distributed computing environments
Device imaging and deployment skills
Asset and inventory management
Documentation and technical writing skills
Knowledge and ability to utilize the current version of the following products:
Microsoft Windows operating systems
Microsoft Office
Microsoft Active Directory
LAN/WAN networks
Wi-Fi and communication systems
Device imaging software
Audio/visual equipment
Mobile devices and smartphones
Six (6) months of experience advising and assisting computer users in a distributed computing environment
High School Diploma or equivalent