Helpdesk Support Technician

Time Investment Co Inc•West Bend, WI

2d•$22 - $27•Onsite

About The Position

Helpdesk Support Technician is a frontline resource fulfilling our needs to provide the best class support to our end users. The goal is to provide users with systems that work reliably and efficiently allowing them to achieve the company’s growth strategy. This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as Management may deem necessary from time to time.

Requirements

Associate or Bachelor’s degree in Information Technology or related field.
1 year of experience in a helpdesk or IT support role.
Strong troubleshooting skills for hardware, software, and network issues.
Proficiency with Microsoft 365, Windows OS, and basic Active Directory administration.
Excellent communication and customer service skills.
Ability to prioritize and manage multiple support requests effectively.
Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals.
Ability to prepare reports and correspondence.
Ability to communicate effectively with customers and other employees of the organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to compute rate, ratio and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems, involving several concrete variables in standardized situations.

Nice To Haves

Experience with financial services IT environments.
Knowledge of ITIL practices and service desk frameworks.

Responsibilities

Serve as the first point of contact for IT support requests via phone, email, and in-person.
Diagnose and resolve hardware, software, and network-related issues in a timely manner.
Provide technical support for Windows, mobile devices, and common business applications.
Manage user account provisioning, password resets, and access permissions.
Complete user provisioning and term activities around
Escalate complex technical issues to appropriate IT teams as needed.
Maintain accurate documentation of support requests and solutions in the ticketing system.
Assist in the setup, deployment, and maintenance of workstations, printers, and mobile devices.
Educate users on best practices for IT security and efficient system usage.
Support remote users with VPN, virtual desktops, and mobile device connectivity.

Benefits

10% extra night and weekend shift differentials
Flexible work schedule
Computer equipment and headset provided
Tuition Reimbursement
Medical, Dental, Vision Insurance
Life Insurance, Short and Long-Term Disability
Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
Paid Time Off, up to 80 hours the first year
Additional 8 hours Birthday Month PTO
Potential for an additional 8 hours Volunteer PTO
Paid holidays