Intermediate, Helpdesk Support Services Specialist (Tier II)

CEdge Inc•O'Fallon, IL

1d•Onsite

About The Position

CEdge has an opportunity for a Intermediate, Helpdesk Support Services Specialist (Tier II), , located in Scott AFB, IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels! The contractor shall provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers. Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations. The contractor shall establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE, BN, and DET Level customers. The contractor shall provide the Government a copy of the database monthly. Deliverable: Provide the required Knowledge Database (BDE, BN, and Det Level) identifying the problem and the resolution by the 10th business day of the following month. Needed: Configuration, maintenance, and troubleshooting of desktop platforms. Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals. The contractor shall perform troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.

Requirements

Must have certification : IAT II( CCNA Security/ CSA+ / GICSP/ GSEC/ Security+CE/ SSCP)
Active Secret Clearance

Responsibilities

Provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers.
Troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations.
Establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE, BN, and DET Level customers.
Provide the Government a copy of the database monthly.
Configuration, maintenance, and troubleshooting of desktop platforms.
Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals.
Troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.