Helpdesk Support Specialist

Aston Carter•Fargo, ND

6d•$19 - $24•Onsite

About The Position

We’re looking for an experienced IT Administrative Support professional to assist our IT team with day-to-day administrative and support tasks. This role is highly documentation- and process-focused and supports primarily internal employees. The work is typically 50% phone/telecom-related tasks and 50% email-based support, though the mix can vary by day. If you’re organized, detail-oriented, and enjoy keeping things running smoothly through clear communication and strong documentation, this could be a great fit.

Requirements

Previous administrative experience (preferably supporting an IT team or technical department)
Strong written communication skills with proven ability to write documentation others can easily understand
High attention to detail and ability to handle ticket data entry accurately and consistently
Professional, helpful customer service mindset—most interactions are with internal employees
Comfortable juggling tasks and shifting priorities as volume changes day-to-day

Nice To Haves

Familiarity with Microsoft Azure (basic understanding of cloud concepts, Azure portal exposure, or working alongside Azure-based teams)
Prior experience supporting telecom/phone systems, voicemail administration, or unified communications tools
Experience working in an ITIL-style environment (incident/request tickets, SLAs, etc.)

Responsibilities

Set up, configure, and delete voicemail boxes and related phone system items
Respond to and triage requests via email and phone support channels
Create and maintain documentation that is clear and easy for anyone to follow (step-by-step guides, FAQs, process notes)
Perform data entry and updates in ticketing systems to ensure accurate request tracking and follow-through
Communicate with internal employees to gather details, confirm needs, and provide updates
Occasionally coordinate with vendors as needed (rarely external customers)