Intermediate, Helpdesk Support Services Specialist (Tier II)

CEdge Inc•Scott Air Force Base, IL

9d•Onsite

About The Position

CEdge has an opportunity for an Intermediate, Helpdesk Support Services Specialist (Tier II) located at Scott AFB, IL. This role involves providing on-site support for SDDC’s OIS NIPRNET and SIPRNET customers. The primary responsibilities include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems according to approved baseline configurations. The specialist will also establish and maintain a knowledge database of problem resolutions for service requests and inquiries from SDDC BDE, BN, and DET Level customers, providing a copy of this database to the Government monthly.

Requirements

Secret Clearance
IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP certifications

Responsibilities

Provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers.
Perform troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations.
Establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE, BN, and DET Level customers.
Provide the Government a copy of the database monthly.
Configuration, maintenance, and troubleshooting of desktop platforms.
Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals.
Perform troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.