Helpdesk Support I

Mount Nittany Health • State College, PA

1d

About The Position

Works closely with Mount Nittany Health (MNH) users and Information Technology (IT) staff by providing first, second, and occasionally third-tier support with a high degree of customer service, technical expertise, and timeliness including documentation, troubleshooting, and resolving technical or administrative issues. Monitors the performance of MNH's information systems which include network servers, background processes, interface engines, ancillary systems, and physical/environmental appliances. Uses appropriate software and monitoring tools to ensure continuous operation of MNH’s information systems. Performs routine maintenance and daily tasks necessary to ensure MNH information system integrity. Supports organizational projects that enhance the operations of MNH’s information systems.

Requirements

• High school diploma required.
• One year experience with current Microsoft operating systems and Microsoft Office applications in either a work or educational setting is required.
• Working knowledge of computer hardware components and terminology is required.
• Excellent communication and organizational skills required.
• Strong abilities in Microsoft operating systems and Microsoft Office applications (excluding Access).
• Excellent analytic and interpretive skills and the ability to understand and adapt to changes in requirements and priorities.
• Interest in, and enthusiasm for, computerization and its potential for improving inter- and intra-departmental efficiency and effectiveness.

Nice To Haves

• Bachelor’s Degree in related field (IT, Health Administration, etc.) preferred.
• One year experience in a health care environment preferred.
• Minimum of one year face-to-face or telephone-based customer service experience preferred.
• Exercises strong interpersonal and communication skills, especially in the area of communication between technical and clinical staff.
• Excellent organizational and teaching skills.

Responsibilities

• Provide first, second, and occasionally third-tier support to MNH users and IT staff.
• Troubleshoot and resolve technical or administrative issues.
• Document technical issues and resolutions.
• Monitor the performance of MNH's information systems, including network servers, background processes, interface engines, ancillary systems, and physical/environmental appliances.
• Use appropriate software and monitoring tools to ensure continuous operation of MNH’s information systems.
• Perform routine maintenance and daily tasks to ensure MNH information system integrity.
• Support organizational projects that enhance the operations of MNH’s information systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED