IT Support Specialist
About The Position
Scheurer Health-Harbor Beach a critical access rural hospital is seeking a Full Time Helpdesk Specialist. This role involves providing IT support with a strong focus on first-call resolution and top-quality service. The specialist will troubleshoot hardware, software, telecommunications, and network problems, create and maintain end-user documentation, and configure/maintain workstation hardware and software. The position also includes user account management, supporting technical projects, working with vendors, and providing after-hours IT support on a 24/7 on-call schedule. The Helpdesk Specialist will support departmental objectives and perform other duties as assigned.
Requirements
- Associates degree or 4 years of related experience in Information Technology, systems, and network administration
- Strong communication, interpersonal skills, influencing people experience, relationship management and facilitation skills.
- Broad knowledge of current healthcare security standards and security frameworks.
- Strong Customer Orientation
Responsibilities
- Maintain knowledge of IT methods and stay current with advancements in the field.
- Responsible for IT Service Management with a strong focus on first-call resolution and top-quality service.
- Troubleshoots hardware, software, telecommunications, and network problems in person and remotely, resolving, and documenting solutions.
- Creates and maintains end user documentation (e.g., knowledge base articles).
- Escalates problems and changes to Network and Service Operations team or vendors.
- Configures and maintains workstation hardware, software, telecommunications, media equipment, and peripherals per established procedures.
- Monitors and maintains workstation security and patches.
- Maintains inventory of all supported workstations, software, and telecommunications items.
- Creates, maintains, and deactivates user accounts.
- Documents all work requests and interactions in ITSM tool.
- Supports technical projects throughout the project lifecycle. May be requested to be IT lead on routine projects.
- Works with Information Technology vendors and third parties.
- Provides IT after hour support 24/7 to Hospital operations per on-call schedule or as required by leader.
- Supports the department in meeting organizational, unit, and strategic objectives.
- Other duties as assigned
Benefits
- Competitive pay
- PTO (Paid Time Off)
- Health, Vision, Dental and Life Insurance
- Short-Term and Long-Term Disability Insurance
- 401k with matching funds
- Safe Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
