PT Helpdesk Specialist

City of Pharr • Pharr, TX

10d • Onsite

About The Position

The City of Pharr is hiring a part-time, onsite Helpdesk Specialist in Pharr, Texas, at an hourly rate of $12.98. The specialist is the first point of contact for end-users and TEAMPHARR.NET customers seeking technical assistance by phone or email. The role uses support and management tools to resolve issues remotely and provides high-quality customer service. The specialist troubleshoots technical problems using checklists and scripts, and performs basic network troubleshooting to maintain computer and printer connectivity. Candidates must pass a thorough criminal background check because the position handles sensitive information.

Requirements

• Experience in technical computer, network, or software support; Windows-based network support is preferred.
• Knowledge of call center environments and duties.
• Knowledge of computer systems and work order tracking computer systems.
• Ability to work in a fast-paced environment.
• Must pass a thorough criminal background check.

Nice To Haves

• Bilingual proficiency in English and Spanish.
• Technical support experience in a Windows-based environment.

Responsibilities

• Serve as the first point of contact for end-users and TEAMPHARR.NET customers seeking technical assistance by phone or email.
• Answer support calls and use management tools to resolve issues remotely.
• Provide high-quality customer service.
• Troubleshoot technical problems by evaluating options and using checklists and scripts.
• Perform basic network troubleshooting to maintain connectivity for computers and printers.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed