Helpdesk Specialist II

City of Pharr•Pharr, TX

7d•Onsite

About The Position

Join the City of Pharr as a Full-Time Helpdesk Specialist II professional, where your contributions directly impact the community! This onsite role offers an engaging environment where problem-solving skills and customer-centricity are paramount. Collaborate with innovative teams, tackle diverse technical challenges, and enhance your skills in a forward-thinking atmosphere that values energy and professionalism. With a competitive pay of $30,000.00, you’ll be rewarded for your dedication to delivering exceptional service. Immerse yourself in a culture that appreciates your expertise and fosters continuous growth. Engage with a dynamic team and become an essential part of our mission to serve the residents of Pharr, TX. You will have benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. Embrace this opportunity to advance your career while making a meaningful difference!

Requirements

Strong knowledge of computer systems.
Familiarity with work order tracking systems.
Proficiency in computer software such as Microsoft Word, PowerPoint, Excel.
Excellent verbal and written communication skills in both English and Spanish.
Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.

Responsibilities

Identify, troubleshoot, and resolve issues faced by users across various applications and desktop systems.
Provide exceptional technical support to end-users from the City of Pharr and TEAMPHARR.NET customers, addressing concerns related to computer hardware, software, and Internet connectivity.
Engage in both phone support and remote connections to ensure a seamless experience for users.
Track and communicate the status of incident responses, adhering to established protocols for configuration changes, updates, and upgrades.