Helpdesk Specialist I

TIDEWATER PHYSICIANS MULTISPECIALTY GROUP P C•Newport News, VA

3d•Onsite

About The Position

The Help Desk Specialist I is responsible for providing first-line support service to all users of information services and for maintaining e-mail, security, and Help Desk software. Compensation starts at $19.71 per hour, with the final hourly rate determined by the candidate's relevant experience and qualifications.

Requirements

High School Diploma/GED
six to twelve months related experience / training.
Must have reliable transportation at all times (mileage reimbursed) and a Valid Drivers License.
2+ years of training/experience troubleshooting in Windows operating system
2+ years of training/experience in PC and printer support.
Knowledge of operating systems, word processing, spreadsheets, databases, hardware and peripherals and 10-key touch.
Knowledge of how to operate and trouble-shoot computer equipment.
Demonstrate oral and written skills.
Skill in organizing tasks.
Skill in using customer service skills in dealing with frustrated users.
Skill in masterful problem-solving.
Ability to work scheduled hours as defined in the job offer.
Ability to communicate effectively in user-friendly terms verbally and in writing.
Ability to be a team player with effective interpersonal skills.
Ability to solve problems and work independently.

Nice To Haves

Mac OS a plus
Experience maintaining user accounts in Active Directory a plus.
Experience w/ Windows Server, Citrix, and Exchange a plus.

Responsibilities

Testing, creation, or modification of Operating System.
Ensure that all support calls and service desk tickets are answered in a timely manner and communicate with the sites to provide them with status updates.
Setup, maintains, documents, analyzes, troubleshoots and repair computer systems and peripherals.
Supports and maintains user account information including rights, security and systems groups.
Application of system analysis and techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications.
Local travel for direct support of offices.
Other duties as assigned.