Helpdesk SharePoint Specialist

Booz Allen Hamilton•Arlington, VA

5d•Remote

About The Position

The SharePoint Helpdesk Analyst provides technical support, troubleshooting, and user assistance for SharePoint Online and Intranet environments. This role ensures employees can effectively access, update, secure, and collaborate through SharePoint‑based sites, pages, libraries, and integrated Micro sof t 365 tools. The analyst serves as a frontline resource for resolving issues, processing helpdesk tickets, guiding site owners, supporting guest access, and ensuring content is compliant with companywide standards.

Requirements

3+ years of experience supporting SharePoint Online users with common tasks such as site access, page updates, permissions adjustments, and navigation issues
Experience managing SharePoint permissions, including adding users or groups such as intranet-all-active-employees to Visitor or Member roles
Experience with SharePoint guest access workflows, including requesting, approving, and provisioning external accounts
Ability to guide end users on web parts, page editing, and modern SharePoint site functionality
Ability to triage and respond to helpdesk tickets for SharePoint support, including feature requests or troubleshooting problems
Secret clearance
Bachelor’s degree in Computer Science or Management Information Systems

Nice To Haves

Experience advising teams launching new SharePoint sites or pages, including coordinating enterprise search bookmarks, resources directory listings, and met adata or keyword optimization
Experience resolving guest user authentication or collaboration issues across SharePoint, Teams, OneDrive, and other Micro sof t 365 tools
Experience supporting enterprise intranet governance, including permissions validation, content quality checks, and alignment with corporate policies
Experience with cross-platform integration scenarios, including Teams, OneDrive, external collaboration portals, and diagnosing related technical issues
Ability to troubleshoot and support advanced SharePoint page design elements, including custom layouts, hero web parts, accessibility compliance, and content rendering issues

Responsibilities

Provides technical support, troubleshooting, and user assistance for SharePoint Online and Intranet environments.
Ensures employees can effectively access, update, secure, and collaborate through SharePoint‑based sites, pages, libraries, and integrated Micro sof t 365 tools.
Serves as a frontline resource for resolving issues, processing helpdesk tickets, guiding site owners, supporting guest access, and ensuring content is compliant with companywide standards.
Manages SharePoint permissions, including adding users or groups such as intranet-all-active-employees to Visitor or Member roles.
Handles SharePoint guest access workflows, including requesting, approving, and provisioning external accounts.
Guides end users on web parts, page editing, and modern SharePoint site functionality.
Triage and respond to helpdesk tickets for SharePoint support, including feature requests or troubleshooting problems.
Advises teams launching new SharePoint sites or pages, including coordinating enterprise search bookmarks, resources directory listings, and met adata or keyword optimization.
Resolves guest user authentication or collaboration issues across SharePoint, Teams, OneDrive, and other Micro sof t 365 tools.
Supports enterprise intranet governance, including permissions validation, content quality checks, and alignment with corporate policies.
Troubleshoots and supports cross-platform integration scenarios, including Teams, OneDrive, external collaboration portals, and diagnosing related technical issues.
Troubleshoots and supports advanced SharePoint page design elements, including custom layouts, hero web parts, accessibility compliance, and content rendering issues.