Helpdesk / Quality Assurance (QA) Internship

RAINN • Washington, DC

19h • Remote

About The Position

The Helpdesk / QA Intern will gain practical experience in technical support and quality assurance by assisting RAINN's Technology Team with day-to-day operations. This internship provides exposure to both user-facing support and backend testing, offering a well-rounded introduction to IT operations in a nonprofit environment. Working under close supervision, the intern will be introduced to help desk ticketing systems, troubleshooting methodologies, and structured quality assurance practices, including application testing, defect tracking, and performance validation. This internship is well-suited for detail-oriented students or early-career professionals interested in information technology, computer science, systems administration, or software quality assurance. It offers the opportunity to build technical and analytical skills while supporting technology that directly serves RAINN's mission.

Requirements

• Currently enrolled in or recently completed a degree program in Information Technology, Computer Science, Systems Administration, or a related field, or has equivalent hands-on experience in a relevant technical role.
• Available to dedicate approximately 15–20 hours per week.
• Must reside within the Continental USA and have a reliable home office setup with high-speed internet.
• Strong attention to detail and an interest in both technical support and software quality assurance.
• Must demonstrate a commitment to RAINN's mission and values.
• Must complete and pass a criminal background check administered by RAINN.

Responsibilities

• Assist users with troubleshooting hardware, software, and system access issues, escalating as appropriate.
• Support the logging, tracking, and resolution of help desk tickets using IT service management tools.
• Document support cases, resolutions, and recurring issues to help build and maintain an internal knowledge base.
• Contribute to quality assurance activities, including manual application testing, test case documentation, and defect reporting.
• Assist in identifying, replicating, and documenting software defects, working with developers to verify fixes.
• Participate in regression testing and system validation to ensure applications meet performance and usability standards.
• Learn and apply structured QA methodologies, including test planning, execution, and reporting.
• Support ad hoc IT and QA projects as needed, gaining exposure to a variety of technical environments and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 101-250 employees