Helpdesk Engineer

CNR Technologies • Woodstock, GA

178d • Hybrid

About The Position

CNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer (Tier 1) to join our growing team. This role is perfect for someone starting their IT career who wants hands-on experience, ongoing training, and exposure to real-world systems and environments. As a Tier 1 Engineer, you’ll provide first-line technical support, assist clients with common IT issues, and work closely with senior engineers to learn, grow, and advance your skills. This is a highly supportive, team-oriented environment with continual opportunities for development.

Requirements

• Basic experience supporting Windows systems (Outlook, printers, Office apps, etc.)
• Strong communication skills when explaining technical issues to clients
• Willingness to learn, take direction, and grow into a more advanced role
• Customer service experience or any client-facing role strongly preferred
• Reliable transportation for onsite visits
• Ability to work additional hours when needed
• Strong attention to detail and a positive, solutions-focused attitude

Nice To Haves

• CompTIA A+ (preferred but not required if actively pursuing)
• Familiarity with Microsoft Office and ticketing/CRM systems is a plus

Responsibilities

• Troubleshoot and resolve common client issues including: Email, Outlook, and Microsoft Office problems, Printer and imaging issues, User accounts, password resets, and workstation setup, Basic server and network-related tasks (with guidance)
• Provide support through: Remote assistance, Phone support, Onsite client visits as needed
• Travel to client locations primarily in Woodstock and surrounding areas (occasional travel outside the region)
• Document work thoroughly in tickets and follow established processes
• Escalate advanced issues to Tier 2/Tier 3 engineers when needed

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary based on experience
• Remote flexibility with onsite visits only as needed
• Performance-based raises and bonuses
• Generous and flexible paid time off
• Company medical reimbursement benefit
• Company-funded IT training and certification programs
• Exposure to the latest technologies and real-world environments
• A supportive team that wants to see you advance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed