Helpdesk Data Analyst

The Copper River Family of Companies•Beavercreek, OH

1d•Onsite

About The Position

TACG is seeking a motivated and detail-oriented Helpdesk Data Analyst to provide user access management and data analysis support for a Department of Defense logistics information system in Beavercreek, Ohio. This role is responsible for processing system access requests, troubleshooting user access issues, tracking service requests, maintaining performance metrics, and providing analytical support to internal stakeholders. The ideal candidate possesses strong analytical skills, exceptional customer service, and experience supporting logistics or information systems within a Department of Defense or U.S. Air Force environment.

Requirements

Ability to obtain and maintain a Secret Security Clearance
Minimum three (3) years of experience supporting U.S. Air Force or Department of Defense logistics, maintenance, or supply operations
Strong analytical and problem-solving skills
Excellent written and verbal communication abilities
Experience working with Microsoft Office Suite, including Excel
Ability to manage multiple priorities while maintaining exceptional attention to detail

Nice To Haves

Experience supporting Enterprise Logistics Management System (ELMS) or similar logistics applications
Previous experience supporting help desk operations or user account administration
Experience preparing metrics, reports, and executive briefings
Knowledge of Service Level Agreements (SLAs) and performance reporting
Familiarity with Air Force logistics business processes
Strong customer service orientation
Excellent organizational and time management skills
Ability to troubleshoot technical and procedural issues
Strong data management and reporting capabilities
Ability to analyze information and identify process improvements
Effective interpersonal communication skills
Ability to work independently and within a collaborative team environment
High degree of professionalism and integrity when handling sensitive information

Responsibilities

Process new user access requests in accordance with established procedures while meeting Service Level Agreements (SLAs) and performance metrics.
Review, validate, and submit completed system access packages for security approval.
Troubleshoot and resolve issues related to user account access requests.
Track and maintain user access requests using internal tracking systems.
Respond to customer inquiries regarding system access, account status, and support requests.
Analyze data to identify trends, improve processes, and support operational decision-making.
Prepare reports, briefings, and documentation for management and stakeholders.
Monitor workflow performance and recommend process improvements.
Collaborate with security personnel and cross-functional teams to resolve user access issues.
Ensure compliance with organizational policies, security requirements, and customer service standards.
Support additional help desk and data analysis functions as assigned.