Helpdesk Analyst

TEKsystems•Grand Rapids, MI

1d•Onsite

About The Position

The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. You will answer questions on basic technical issues and offer advice to solve them. The Help Desk Support Technician will provide a high level of service to end users requesting support or reporting trouble tickets. Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting.

Requirements

2+ years' experience working for an IT Managed Services Provider
Good computer skills with IT and Customer Service experience
Experience with RMM (ConnectWise, Datto, AutoTask, etc.)
Experience with the following Cloud technologies – Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online
Experience with the following technologies – Windows, Windows Server, Office applications

Nice To Haves

CompTIA Certifications are desirable for this role

Responsibilities

Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.
Knowledge of Windows 10 - installing and troubleshooting
Installing, configuring, and troubleshooting desktop hardware and peripherals
Microsoft 365 Basic Administration
Active Directory Basic Administration