Helpdesk Analyst II
The Savings Group•Denver, CO
•$30 - $34•Onsite
About The Position
The Helpdesk Analyst II provides first-level technical assistance and support for employee computer hardware and software at AUTOPAY’s Denver Tech Center office. The role responds to tickets, runs diagnostics, isolates problems, and implements solutions using cloud, on-premises, and SaaS technologies. The analyst also works with the systems administrator on hardware, software, and service deployments, and assists with IT projects and automation efforts.
Requirements
- High school diploma or equivalent experience.
- Two to three years of Helpdesk experience.
- Completed CompTIA A+ and Network+ certifications.
- Working knowledge of Active Directory, basic networking, PC hardware, Google Workspace, and printer installation on employee computers.
- In-depth experience troubleshooting and repairing workstations and other client hardware.
- Working knowledge of a corporate Microsoft environment.
- Excellent organizational skills and the ability to prioritize and work independently.
- Strong verbal and written communication skills, including the ability to communicate effectively with employees, customers, clients, and management.
- Strong reasoning and critical-thinking skills; ability to follow detailed written or oral instructions and address problems in standardized situations.
- High level of personal motivation, professionalism, integrity, discretion, and judgment.
- Great interpersonal skills.
Responsibilities
- Respond to employee tickets by phone, text, and email within service-level requirements.
- Assist IT department members in planning and carrying out technical projects.
- Explain technical issues to employees in understandable terms.
- Install, modify, troubleshoot, and repair client computer hardware and software.
- Provision and configure users in Active Directory, Microsoft 365, and other services.
- Continue learning through courses and programs that support career development.
- Learn and assist with programming projects in Python, PowerShell, and JavaScript to automate systems and integrate services.
- Help maintain a secure network environment and report security vulnerabilities and violations.
- Work effectively with company employees and demonstrate AUTOPAY/The Savings Group’s mission, vision, and values.
- Work an occasional Saturday when business needs require it.
- Perform additional duties as required.
Benefits
- Paid time off and paid holidays
- 401(k) savings plan
- Four health insurance plan options
- Flexible spending and health savings accounts
- Dental and vision insurance
- Long-term disability and life insurance
- Access to a fitness center
- Free parking options and transportation assistance
- Casual professional work environment
- Office with mountain views
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
