Helpdesk Administrator, UCI Arts

University of California, Irvine•Irvine, CA

14h•$81,340 - $95,281

About The Position

Under the general supervision of the Director of Technology, the incumbent's primary duties are maintaining the School's help desk and providing computing technical support for the School of the Arts, including operational, consultative, and maintenance functions. The incumbent will focus their technical support efforts on all departments and computer labs in the School. The incumbent will manage projects, tasks, lab environment, operations, hardware, software, and equipment. The incumbent assists in (a) providing general-purpose digital arts computing facilities, technical support, and training for School of the Arts students, faculty, and staff, and (b) supporting all computing hardware, software, and operating systems in the School of the Arts. The incumbent will also install, maintain, and document computing hardware, software, and operating systems for School of the Arts computers.

Requirements

Demonstrated knowledge of installing and maintaining Windows, macOS, iOS, and iPadOS systems.
Ability to research specialty end user needs with respect to hardware and software and provide appropriate solutions based on compatibility, security, cost, and functionality.
Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs.
Experience in use and knowledge of networking protocols such as DHCP, TCP/IP, etc.
Able to learn effectively and meet deadlines.
In-depth understanding of divisional or institutional business processes to provide the highest level of support.
Knowledge of computer, media, and networking technology.
Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
Skills to determine priorities based on knowledge of work area. Self-motivated and works independently and as part of a team. Demonstrates problem solving skills.
Skill at managing and triaging a large queue of projects and requests that require troubleshooting and research.
Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technology solutions.
Experience in use and knowledge of complex scripting languages. Demonstrated ability to configure and customize moderately complex software.
Demonstrated skill at project management processes. Demonstrated ability to construct and execute test plans for hardware and software. Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
Expertise in supporting a wide range of multimedia peripherals (copiers, printers, scanners, cameras, projectors, displays, 3-D printers)
Bachelor's degree in related area and / or equivalent experience / training
1-3 years of Technical support or applicable area
Must be able to provide proof of work authorization

Responsibilities

maintaining the School's help desk
providing computing technical support for the School of the Arts, including operational, consultative, and maintenance functions
focus their technical support efforts on all departments and computer labs in the School
manage projects, tasks, lab environment, operations, hardware, software, and equipment
assists in (a) providing general-purpose digital arts computing facilities, technical support, and training for School of the Arts students, faculty, and staff, and (b) supporting all computing hardware, software, and operating systems in the School of the Arts
install, maintain, and document computing hardware, software, and operating systems for School of the Arts computers