Helpdesk Administrator- On Site
About The Position
Helpdesk Administrator- On Site Applicants must be located in the United States and authorized to work for ANY employer in the U.S. Join Bomb Party as a Help Desk Administrator! We’re looking for a dedicated professional to deliver frontline technical support and manage our hardware assets, ensuring a seamless IT experience for our team. In this role, you’ll troubleshoot hardware and software issues, handle IT tickets, and support onboarding and offboarding processes. If you have 1-3years of help desk experience and strong troubleshooting skills, we want to hear from you! Join us in enhancing our business operations through exceptional IT support. Apply today! The Help Desk Administrator delivers frontline technical support, manages hardware assets, and ensures the timely resolution of IT issues to support business operations.
Requirements
- Associate or Bachelor’s degree in Information Technology or related field (or equivalent experience)
- 1-3 years of help desk or desktop support experience
- Strong troubleshooting skills across hardware and software
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Familiarity with Microsoft 365 support
- Basic knowledge of user account management
Responsibilities
- Provide Tier 1–2 help desk support
- Troubleshoot hardware and software issues
- Manage IT tickets and service requests
- Support the deployment of desktops, laptops, printers, and mobile devices
- Vendor support and troubleshooting of office and warehouse technical equipment
- Support onboarding/offboarding processes
- Manage hardware inventory and asset lifecycle
Benefits
- 401(k) with matching
- Health, Dental, Vision insurance
- Employee assistance
- Employee Product Discounts!
- FSA and HSA
- Group Life Insurance- Employer Paid!
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
