L2 HelpDesk Technician / on-site Boston

Teamwork Corporate•Cambridge, MA

2d•Onsite

About The Position

Position Overview As a HelpDesk Specialist, you will be the primary point of contact for resolving a wide range of technical issues in person and remotely. This is a fully on-site role based in Boston, MA, r equiring a 5-day-per-week presence (Monday through Friday) across up to 5 local client sites . Travel between sites is handled via MBTA or rideshare and is fully covered. You will manage user accounts, troubleshoot application and access issues, and ensure seamless operation of on-site technology such as meeting room systems . You'll also assist with hardware and software lifecycle management and may participate in cloud and on-premises projects as needed.

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field.
3+ years of experience in a HelpDesk or IT Support role, with significant on-site responsibilities.
Hands-on experience with user account management tools ( Office 365, JIRA, etc. ).
Strong troubleshootin g skills in resolving issues related to Office Suite, connectivity, and other software applications.
Hardware troubleshooting and maintenance skills, including laptops, desktops, and peripheral devices.
Familiarity with device management systems and lifecycle processes.
Excellent communication skills, both written and verbal, with the ability to interface confidently with users and clients on-site.
Comfortable working across multiple locations ; ability to manage time and priorities while traveling between sites.
Ability to multitask and prioritize in a fast-paced, multi-site environment while maintaining attention to detail.

Nice To Haves

Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certifications are highly desirable.
Experience with endpoint security tools (e.g., antivirus, encryption) and device management best practices.
Knowledge of cloud infrastructure (Azure, AWS) and on-premises solutions is a plus.
Prior experience in a multi-site or field technician role is a strong asset.

Responsibilities

Provide on-site and remote troubleshooting for access issues, Office Suite problems, and other software-related challenges.
Travel between up to 5 Boston-area client sites as needed via MBTA or rideshare (travel expenses fully covered).
Set up, troubleshoot, and maintain audiovisual and conferencing equipment across all sites.
Assist with onboarding/offboarding, including provisioning/deprovisioning of devices and access rights.
Manage the complete hardware lifecycle, from deployment to disposal, including laptops, desktops, mobile devices, and peripherals.
Ensure endpoint devices (laptops, desktops, printers, and copiers) are up to date, secure, and functional.
Support any specific lab equipment or specialized devices as needed.
Ensure all endpoint devices adhere to security policies, including antivirus and encryption tools.
Participate in various side projects related to cloud and on-premises infrastructure when needed.
Collaborate with other teams and on-site stakeholders, contributing based on workload and priority.