L2 HelpDesk Technician | Hybrid - Raleigh/Durham, NC

Teamwork Corporate

1d • Hybrid

About The Position

As a HelpDesk Specialist, you will be the primary point of contact for resolving a wide range of technical issues both remotely and in person. Based in the Raleigh/Durham, NC area, this hybrid role offers 3 days of remote work per week with 2 days on-site. You will manage user accounts, troubleshoot application and access issues, and ensure seamless operation of on-site technology. In addition, you'll assist with hardware and software lifecycle management and may participate in cloud and on-premises projects as needed.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in a HelpDesk or IT Support role, with both remote and on-site responsibilities.
• Hands-on experience with user account management tools (Office 365, JIRA, etc.).
• Strong troubleshooting skills in resolving issues related to Office Suite, connectivity, and other software applications.
• Hardware troubleshooting and maintenance skills, including laptops, desktops, and peripheral devices.
• Familiarity with device management systems and lifecycle processes.
• Excellent communication skills, both written and verbal — particularly important given the hybrid remote/on-site schedule.
• Ability to multitask and prioritize in a fast-paced environment while maintaining attention to detail.

Nice To Haves

• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certifications are highly desirable.
• Experience with endpoint security tools (e.g., antivirus, encryption) and device management best practices.
• Knowledge of cloud infrastructure (Azure, AWS) and on-premises solutions is a plus.
• Demonstrated ability to work independently in a remote setting with minimal supervision.

Responsibilities

• User Request / Incident Management: Provide troubleshooting for access issues, Office Suite problems, and other software-related challenges.
• Meeting Room Technology: Set up, troubleshoot, and maintain audiovisual and conferencing equipment.
• User Lifecycle Management: Assist with onboarding/offboarding, including provisioning/deprovisioning of devices and access rights.
• Hardware Support: Manage the complete hardware lifecycle, from deployment to disposal, including laptops, desktops, mobile devices, and peripherals.
• Device Management: Ensure endpoint devices (laptops, desktops, printers, copiers) are updated, secure, and functional.
• Laboratory Technology: Support any specific lab equipment or specialized devices as needed.
• Endpoint Security: Ensure all endpoint devices adhere to security policies, including antivirus and encryption tools.
• Participate in various side projects related to cloud and on-premises infrastructure when needed. You'll collaborate with other teams to contribute based on workload and priority. In this hybrid role, strong written communication and remote collaboration skills are essential for seamless coordination across the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees