Tier 1 Help Desk

TEKsystems • Franklin, TN

6d • $20 - $25 • Onsite

About The Position

Pinnacle Bank has recently merged with Synovus Bank out of Atlanta. Leading up to their "conversion day 1" they are looking to onboard 20-25 contractors to help with the influx of calls/issues that will arise once both banks systems merge. This role will sit in the Franklin, TN office.

Requirements

• Desktop support experience
• Help desk support experience
• Experience with Windows operating systems (Windows 10)
• Troubleshooting skills
• Customer service skills
• Experience with ticketing systems (ServiceNow)
• Phone support experience
• Technical support experience
• Excellent communication and professionalism
• Great organization and documentation skills

Responsibilities

• Provide Tier 1 help desk support.
• Troubleshoot and resolve technical issues.
• Handle password resets.
• Document issues and resolutions using a ticketing system.
• Provide phone support and technical support to users.
• Maintain excellent communication and professionalism.
• Demonstrate great organization and documentation skills.

Benefits

• Medical
• Dental
• Vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Life Insurance
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• PTO
• Vacation Leave
• Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed