Help Desk Tier 3 Systems Lead

SAIC • San Diego, CA

3d • Onsite

About The Position

SAIC is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 – Tier 3 Help Desk, Desktop Support, and Systems Administrators. This individual will perform system monitoring and remediation of issues to ensure uptime requirements are met for the critical systems. This position is on-site in San Diego, CA.

Requirements

• Experienced Tier 3 Systems Lead
• Managerial/process ownership experience
• Technical support experience
• Ability to assist Tier 1 – Tier 3 Help Desk, Desktop Support, and Systems Administrators
• System monitoring and remediation skills
• Experience ensuring uptime requirements are met for critical systems
• Experience coordinating with Systems Integration, Networking, and Cybersecurity teams
• Experience managing Jira boards and ticket flow
• Ability to interface with team members across the enterprise, including government customers
• Ability to solve IT related issues for data and software services platforms

Responsibilities

• Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner
• Manage Jira board and ticket flow to ensure uptime on all systems
• Interface with team members across the enterprise (to include government customers) to ensure your group is up to date on programmatic matters
• Step in to solve IT related issues for our cutting-edge data and software services platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed